
PitneyShip™ Enterprise Support
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Installation, Setting Up & Drivers
Learn how to install the Brother QL-1100 in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise on Windows.
Learn how to install the roll in the Brother QL1100 printer for PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
Some clients may prefer using scripts for silent installation of DeviceHub to avoid manual system-by-system installation.
DeviceHub is a program that connects printers and scales to PitneyShip, PitneyShip Pro,, and PitneyShip Enterprise.
DeviceHub may need to be uninstalled and reinstalled to fix some printing and weighing issues in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
Network & Connectivity
If your organization uses a proxy server, you need to set it up in DeviceHub.
If you are going to use Single Sign-On (SSO) for the Pitney Bowes Shipping 360 platform, you need to configure your Identity Provider (IdP) according to our guidelines.
The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.
DeviceHub is a program that connects your printers and scales to PitneyShip, PitneyShip Pro, and PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.
Features & Settings
You can export your divisions and locations in CSV format.
If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.
If a user account is no longer needed, you can delete it.
You can edit users if you need to change their name, role, or permissions.
You can export a .csv file of your users.
If you need to change the settings or name of a preset, you can edit it.
A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when using PitneyTrack Inbound and the Locker Management Module.
If you do not know your password, you can reset it.
When you enter new recipient addresses, you can have them automatically added to your address book.
If you no longer need a preset, you can delete it.
Printing
You can order supplies from within PitneyShip, PitneyShip Pro, or PitneyShip Enterprise or in the Pitney Bowes online shop.
The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.
If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.
If the stamp does not print in the right place on your envelope, you can adjust the position.
International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.
Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers.
You can print envelopes from PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.
Stamps for a postcard can be printed on a stamp sheet or on a stamp roll. It is not possible to print directly onto a postcard.
Once a ship request has been created, you can print it when you are ready to send the package.
Mailing & Shipping
FedEx Ground Economy (formerly SmartPost) is a residential ground service available in the US, in which the package ships via FedEx, but is delivered by USPS.
The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.
If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.
If a ship request is no longer needed, you can delete it.
Normally, all label costs are charged to the sender's FedEx or UPS account, but you can charge a shipment's transportation costs to the recipient's or other third party's FedEx or UPS account if you wish.
Multiple Proof of Delivery signatures for ERR transactions can be downloaded at one time.
International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.
Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers.
You can print envelopes from PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.
Network & Connectivity
If your organization uses a proxy server, you need to set it up in DeviceHub.
If you are going to use Single Sign-On (SSO) for the Pitney Bowes Shipping 360 platform, you need to configure your Identity Provider (IdP) according to our guidelines.
The following URLs and IP addresses must be accessible in order for PitneyShip Pro, PitneyTrack, PitneyAnalytics, and the Locker Management Module to connect to the internet.
DeviceHub is a program that connects your printers and scales to PitneyShip, PitneyShip Pro, and PitneyShip Enterprise. The following are required in order for DeviceHub to work properly on your network.
Printing
The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.
If you do not have enough postage on an envelope, you can print a postage correction stamp to add more postage.
If the stamp does not print in the right place on your envelope, you can adjust the position.
International stamps can be printed either on stamp sheets or stamp rolls. Stamp roll printing requires that DeviceHub be installed and configured.
Stamps must be printed on compatible postage sheets, which are available in our online shop (item #SL-SPM11). Each stamp sheet has a unique serial number and contains 20 blank stamp stickers.
You can print envelopes from PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
Stamps can be printed on stamp rolls using a Brother QL-800 printer or the PitneyShip Cube.
Stamps for a postcard can be printed on a stamp sheet or on a stamp roll. It is not possible to print directly onto a postcard.
Once a ship request has been created, you can print it when you are ready to send the package.
You can print a manifest for a carrier that doesn't have its own manifesting. This creates a list of packages you have sent using a particular carrier on that day.
Errors & Troubleshooting
The message "addressLine1 - length must be less than 100" means that the address has exceeded the 100-character maximum.
If you see the message "Error 403 You do not have permission to perform the requested action", the email address you are logging in with does not have access to the system.
The message "Insufficient rolls, please add a new stamp roll" means that the stamp quantity was not selected.
The message "Insufficient stamps, please add a new stamp sheet" means that the stamp quantity was not selected.
There are many reason the error "It's not you, it's us. We're having an internal server issue." may occur.
The message "Something went wrong. Please try again later." when adding a FedEx account means that the either account information being entered does not match FedEx's system, or there is an issue with the account.
The message "Something went wrong. Please try again later." when adding a UPS account means that the either account information being entered does not match UPS's system, or there is an issue with the account.
If the message "SubCarrier not found" appears when trying to add postage, there is an issue with the configuration that must be resolved by a Pitney Bowes representative.
The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.
If the message "The roll of labels or tape inside the machine does not match the one selected in the application" appears when using Print to PDF, the wrong paper size is selected.
Maintenance
If needed, you can download your data from PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Inbound, and the Locker Management Module in CSV format.
DeviceHub may need to be uninstalled and reinstalled to fix some printing and weighing issues in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
UPS has revised security standards for authorizing accounts. In order to ship with UPS in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, you need to verify your UPS account.
DeviceHub checks for updates every 12 hours and automatically installs updates when they are available. However, DeviceHub can also be updated manually if needed.
Refilling Postage
If you wish to withdraw funds from your postage balance in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise and have them returned, please chat with us. Note that the funds will be refunded back to your original payment method.
In order to print USPS labels and postage in PitneyShip Pro, you must have enough funds in your USPS postage account.
Reporting, History & Accounting
You can export a .csv file of your cost accounts.
If you need to add new cost accounts on a regular basis, you can schedule regular imports from an SFTP server.
You can assign your meters to a shared account list management service that helps you ensure all your products are using a common, consistent list of cost accounts.
As a Client Administrator, you can enable or disable Account List Management (ALM) for any of your meters in the Manage Products screen.
You can assign a nickname to a meter assigned to a shared cost account list. The meter nickname will appear in exported reports in PitneyAnalytics.
You can exclude products that have exclusive cost account lists that you want to manage directly from your product in PitneyAnalytics.
You can see the list of meters that use a shared account list management service.
Specifications for importing cost account files into in PitneyShip Pro or PitneyShip Enterprise
If you need to delete and add multiple cost accounts, you can export, edit, and re-import a cost account list.
If you need to update the settings of a cost account, you can edit it.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview