"DeviceHub Registration failed" message when activating DeviceHub in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

Issue

When activating DeviceHub, The message "DeviceHub Registration failed" or "Failed to register DeviceHub to your computer" appears.

Cause

There may be an issue with your network blocking activation of DeviceHub, or DeviceHub may need to be uninstalled and reinstalled.

Resolution

• Solution 1: Make sure your browser is compatible
• Solution 2: Make sure DeviceHub is updated
• Solution 3: Uninstall and Reinstall DeviceHub
• Solution 4: Check the network specifications for DeviceHub

Solution 1: Make sure your browser is compatible

If you are using the Safari browser on a Mac, switch to a different browser. Safari does not support DeviceHub at this time.

Solution 2: Make sure DeviceHub is updated

1. Check for DeviceHub updates. See:
   
   • Updating DeviceHub
2. Once updated, try activating DeviceHub again.

Solution 3: Uninstall and Reinstall DeviceHub

To uninstall DeviceHub, see:

• Uninstalling DeviceHub

To install DeviceHub, see:

• Installing DeviceHub

Solution 4: Check the network specifications for DeviceHub

Review the DeviceHub Networking Requirements to ensure that your network allows for DeviceHub activation and communication. Contact your IT department if needed.

• DeviceHub Networking Requirements and Technical Specifications