Labels missing from USPS SCAN form in PitneyShip, PitneyShip Pro, and PitneyShip Enterprise
If labels are missing from the USPS SCAN form, it is because they were created after 8:00 PM. Labels created after 8:00 PM are added to the next day's SCAN form.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise
Issue
Transactions are missing from the USPS SCAN form. The number of labels is smaller than expected.
Resolution
Labels created after 8:00 PM are not added to the current day's SCAN form. They are automatically added to the next day's SCAN form once it becomes available after midnight.
UPDATED: July 01, 2024