JZ20 printer prints partial cut-off shipping labels in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

Learn how to resolve partial cut-off shipping labels for the JZ20 printer.

Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

Issue

Partial or cut-off labels are generated using the JZ20 label printer.

Paper size needs to be changed to print 4x6 labels.

On your computer, open the Control Panel.
Click View devices & printers.
Right-click on Label Printer.
Click Printing Preferences.
Change the Media Settings to the following:
- Width: 4"
- Height: 6"
Click OK.

UPDATED: November 07, 2023