"Unable to create label - [120722] - error code 182279" message when creating UPS label in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

If you receive this error, contact UPS at the number provided in the message.

Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

Issue

When creating a UPS label, the following message appears:

Unable to create label

System error from ups

[120722] There is a non-technical issue with your request, in order to resolve you will need to contact UPS customer service at 1-888-851-4901. If outside the US/CA please contact local customer service and provide error code 182279.

Cause

UPS has flagged an issue with the UPS account being used for the shipment.

Resolution

Contact UPS at the number provided in the error message to discuss the error on the account.

UPDATED: February 21, 2025