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"Alert Unable to Add User to Subscription as maximum users [1] already added" message in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module

The message "Alert Unable to Add User to Subscription as maximum users [1] already added" occurs because the subscription already has the maximum number of users.

Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise, PitneyTrack® Inbound, PitneyAnalytics®, Locker Management Module

Issue

When trying to add a new user, the message "Alert Unable to Add User to Subscription as maximum users [1] already added" appears.

Cause

The subscription already has the maximum number of users.

Resolution

This issue must be resolved by a Pitney Bowes representative.

If you need further assistance, please chat with us.

UPDATED: January 13, 2025