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Creating a DHL Express international paperless trade shipping label in PitneyShip or PitneyShip Enterprise

You can create and print a shipping label for an international package using DHL Express paperless trade.

Products affected: PitneyShip®, PitneyShip® Enterprise

You can create and print a shipping label for an international package using the DHL Express paperless trade service.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

Note: Service to international destinations may vary by carrier. For more information about carrier services, visit the carrier's website: DHL Express.

  1. Sender
  2. Recipient
  3. Packaging
  4. Rates and Services
  5. International Shipment Details
  6. Accounting and Reference
  7. Printing

1. Sender

  1. On the Shipping Labels tab, select Create Shipping Labels, or from the Shipping & Mailing menu, select Create Shipping Label.
  2. If you need to change the sender address, select the address under Sender in the upper left and select one of the following options:
    • To make a change to the currently selected address, select Edit sender address, make the necessary changes, and select Done.
    • To enter a new sender address, select Add new sender address, enter the address, and select Done.
    • To select a different sender address from your address book, select View all senders and select the desired address.

2. Recipient

  1. Enter the recipient address, or select the address book icon to select an address from the address book.
  2. To send tracking and delivery emails to the sender or recipient, select the desired boxes under Email the tracking number and Email when the shipment is delivered. To send tracking and delivery emails to addresses other then the sender or recipient, enter the email addresses in the Additional Emails boxes.
  3. If you have the Denied Party Screening feature, select the Denied Party Screening Lookup button to check if the recipient is on the restricted party lists. If a matching recipient is found, a window will appear indicating which list the person is on. If you choose to ship to this person, you are accepting legal responsibility for the shipment.

3. Packaging

  1. Select DHL Express from the Filter By menu.
  2. Select the package type from the Packaging Type menu.
  3. Enter the package dimensions and weight if required for the package type.
  4. If your package contains only documents, select Contains Documents only.
    • If you select this, the Export Type will be set to Documents, the Description will be Documents only, the AES Exemption will be set to Value of each class of goods is $2,500 or less, and the Commercial Invoice will not be printed. For DHL Express, it will automatically fill in the Terms of Sale and select the Express Worldwide Doc service.

4. Rates and Services

  1. Select Select Rates and Services.
  2. Select the DHL Express service you wish to use.
  3. Select Show More to expand the extra services.
  4. Select Paperless Trade.
  5. Select Choose Service.

5. International Shipment Details

  1. Under International Shipment Details, select the Type of Export.
  2. Select Add First Item.
    Add First Item
  3. (Optional) If you have predefined customs product items, select an item from the Pick From Inventory menu.
  4. Complete the item information and select Save.
  5. If there is more than one item in your shipment, select Add Another Item and repeat.
  6. Select Save & Close.
  7. Select Add Customs or Edit Customs.
  8. If required, select the AES Exemption type. For further information, refer to the USPS.COM Postal Explorer.
  9. Complete the additional customs fields as required for the carrier and shipment.
  10. Select Save & Close.
  11. Under Supporting Documents, select Upload Documents.
  12. Select the documents you wish to upload.
  13. For each document type, select Choose File, choose the file, and select Open.
  14. When finished adding documents, select Save & Close.

6. Accounting and Reference

  1. If you use cost accounts, either click in the Cost Account field and start typing the cost account name or code to search, or select the search icon to view the entire account list.
    Search the Cost Account menu
  2. (Optional) Enter References and Notes as needed.
    • Memo/Reference: The contents of this field will print on the shipping label and be included in the tracking notification email. It is limited to 30-40 characters depending on the carrier. It will appear in your history. For UPS and FedEx, this field is also sent to the carrier and will appear on your carrier invoice.
    • Select More Reference Options to access these additional fields.
      More Reference Options
      • Reference Two: For FedEx, this field is called Department and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
      • Reference Three:  For FedEx, this field is called Invoice and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
      • Reference Four: For FedEx, this field is called PO# and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
      • Shipper Ref: This field may be used for anything up to 40 characters. It will appear in your history.
      • Transportation Ref: This field may be used for anything up to 40 characters. It will appear in your history.
      • Shipping Notes: This field can contain any notes about the shipment up to 500 characters (255 for FedEx) and will be included in the tracking notification email. It will appear in your history.
  3. On the right side, select the box to agree to the conditions.
  4. Enter the Shipment Contents.

7. Printing

  1. To print the label using the default printer settings, select Print International Label and Documents. To print the label using different printer settings, select Print Options.
    1. Select the items to print. Uncheck the boxes for any items that you do not want to print. Any documents that you already uploaded will not be available for printing.
    2. Select the printer and print size.
    3. (Optional) To print a test label, select Print Sample.
    4. To print the label, select Print.
    5. To email the label instead of printing it, select Email, enter the email address, and select Pay and Send Email.
      Important: Emailed labels expire after 1 day.

UPDATED: March 06, 2025