Voiding a UPS or FedEx label in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise
If you are not going to use a FedEx or UPS shipping label that was created, you can void it. This applies to FedEx and UPS only. For USPS labels, you must request a refund.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise
If you are not going to use a FedEx or UPS shipping label that you created, you can void it.
- Refund guidelines
- Voiding a label from the history
- Voiding a label immediately after printing it
- Batch/multiple shipments
Refund guidelines
- Voiding means that you are not going to use the label and FedEx or UPS will not charge you for the label cost.
- If you do use the label, even after voiding it, FedEx or UPS will charge you for the label cost.
- This applies to FedEx and UPS only. For USPS labels, you must request a refund.
- The Void button is not available if:
- The label is older than 30 days (FedEx and UPS)
- A FedEx manifest has been printed (FedEx only)
Voiding a label from the history
- Select > Request a Refund.
- Select the arrow next to the desired shipment, then select Void Label.
- Check the box to confirm that you wish to mark the label as voided.
- Select Continue.
Voiding a label immediately after printing it
- In the confirmation of the label that you just printed, select Void Label.
- Check the box to confirm that you wish to mark the label as voided.
- Select Continue.
Batch/multiple shipments
- Select > Request a Refund.
- Select the Batch Shipments tab.
- Select the arrow next to the batch that contains the label(s) you wish to refund.
- Check the boxes next to the labels you wish to refund.
- Select the Void Label button.
- Select the box to agree to the conditions.
- Select Continue.
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UPDATED: July 22, 2024