Scale shows the wrong weight in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

If the scale shows the wrong weight, the scale needs to be zeroed.

Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

Issue

The scale shows the wrong weight.

Cause

The scale needs to be zeroed.

Resolution

If your scale has a Zero button, click it.
If your scale does not have a Zero button:
1. Select Settings > My Devices.
2. Select the Set scale to zero button next to your scale.

The PitneyShip Cube should be placed on a flat, level surface that does not contain any other objects that cause vibration. Vibrations from objects such as fans may affect the accuracy of the scale.

UPDATED: May 09, 2024