Connect+ Series 500W-3000 /
SendPro P-Series 1000-3000 Support
1Wxx, 4Wxx
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The USPS® is mandating new meter technology standards in 2024. Connect + / P-Series meters must be withdrawn from service at the end of
your current agreement.
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your current agreement.
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Top Articles
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
Top Articles
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
Learn how to resolve sealing issues on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to update USPS postal rates and software on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to get a Certificate of Mailing from the USPS.
Find the answers to frequently asked questions for the Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000 and SendPro® P3000.
Using Electronic Return Receipt (ERR) on the Connect+ Series and SendPro P-Series
Once you have placed an order for the SendPro shipping feature, you will receive a welcome email instructing you how to obtain your login and password details.
Installation, Setting Up & Drivers
Learn how to install the Brother QL1050 printer on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to install the roll in the Datamax W1110 (1E35, 1E40, 1E41, or 1E45) printer for PitneyShip.
Network & Connectivity
Clear your errors, check your network settings, and run a network test to resolve connection issues on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Checking the power, reestablishing connection, and improving reception often resolves connection issues when using a SendPro Cellular CDSP (orange device).
Check the power, signal strength and the connection to resolve connection issues with the SendPro Cellular CD00 (black device).
Learn how to perform the Connect+ / SendPro P Series network readiness test on a WiFi network.
Find the answers to frequently asked questions about networking and connectivity for the Connect+ Series, SendPro P.
Contact technical support if you need to configure a Wi-Fi connection
If your network requires a proxy server, you must contact your IT department or service provider to obtain the proxy server information required, and then you must contact Pitney Bowes to set up your proxy server.
Use these network requirements to prepare your IT and local network environment for connecting your meter to the internet.
Features & Settings
Learn how to run mail with different shapes and weights on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to check your postage account balance on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to move a graphic on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to hide or unhide a graphic on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to add or change the postal inscription on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to enter the mailer ID number into the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to track a shipment on the Connect+ and SendPro P-Series
Learn how to print a shipping label on the Connect+ and SendPro P-Series
Sending International mail on the Connect+ Series and SendPro P-Series
Changing the envelope print area on the Connect+ Series and SendPro P-Series
Learn how to change the ZIP code on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to create a user on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to find your postage account number on the Connect+ Series, SendPro P.
Learn how to run mail on the Connect+ Series , SendPro P.
Learn how to create a USPS return label on the Connect+ and SendPro P-Series
Learn how to shut down your system on the Connect+ and SendPro P-Series
Learn how to count the mail on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to set your screen saver timeout on the Connect+ series and SendPro P.
Learn how to set the volume on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to run First Class mail on the Connect+ Series and SendPro P.
Learn how to calibrate the touchscreen on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Schedule the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000 to check for software updates at a specific time every day.
Learn how to print a graphic or text message without postage on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to disable black (spot K) ink on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to access the refill postage screen on the Connect+ series/SendPro P.
Learn how to resolve a missing tape button on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000, and SendPro P3000
This process to resolve your default job not updating after a rate download on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000 sets the default job as a first class letter. Substitute another class of mail as the default if a first class letter is not your preference.
Learn how to install the Brother QL1050 printer on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to change the PB Postage account number on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to set up a UPS account on the Connect+ and SendPro P-Series.
Add a customised text message to print a return address or your own personalised message.
Learn how to print a graphic on the envelope on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Once you have placed an order for the SendPro shipping feature, you will receive a welcome email instructing you how to obtain your login and password details.
Learn how to create a shipping label on the Connect+ and SendPro P-Series
Learn how to how to set up a PresortXtra letter job on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Delete a job when you no longer use this group of settings on your meter.
Open a job to access the saved settings within that job.
Learn how to reprint a USPS shipping label on the Connect+, SendPro P-Series and SendPro MailCenter
Setting up shipping label printing defaults on the Connect+, SendPro P-Series and SendPro MailCenter
Learn how to set up shipping label printing defaults on the Connect+, SendPro P-Series and SendPro MailCenter.
Learn how to manage your email notifications on the Connect+ and SendPro P-Series
A job is a collection of settings you select and a name that are stored within the system's memory for easy recall. Follow these steps to create a job from the Run Mail screen on the Connect+ Series, SendPro P.
The low funds warning value is the value at which the mailing system warns you that the funds remaining in the meter are getting low.
Learn how to upload a new graphic to the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000, SendPro Mailstation, and SendPro MailCenter.
Using Electronic Return Receipt (ERR) on the Connect+ Series and SendPro P-Series
Contact technical support if you need to configure a Wi-Fi connection
Learn how to weigh your shipment with a scale in SendPro on the Connect+ and SendPro P Series
Learn how to resolve Weigh-On-The-Way (WOW) error codes on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve the scale not weighing correctly on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Level the scale, zero the scale, check the US cables and reboot your meter to resolve scale issues.
Use Differential Weighing to calculate the price then print your mailpieces as you remove each item from your scale.
Learn how to prevent WOW errors on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve error 019861001A "Out of E-Z Seal" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 03114100AA "Out of E-Z Seal" message on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve an E-Z Seal leak on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve sealing issues on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
You can use Seal Only mode to seal envelopes without printing anything.
Learn about shipping on the Connect+ Series and SendPro P
Learn how to access the SDS pages online.
Learn how to move the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Look on your mailing system to find the serial number and Product Code Number (PCN).
Learn how to verify a USPS address on the Connect+ and SendPro P-Series
Learn how to create a label from an address on the Connect+ and SendPro P Series
Printing
Learn how to change the label roll in the shipping label printer on the Connect+ and SendPro P-Series
Learn how to disable black (spot K) ink on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 041842009A "{{leftprinthead}} carriage has been exposed to unrecognized ink" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 04184200A9 "Invalid ink cartridge is installed in spot (2) ink slot" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 041842006F "Invalid ink supply and printhead configuration" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error code 0418420033 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to replace the ink cartridge on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to print a shipping label on the Connect+ and SendPro P-Series
Learn how to print a graphic only on the Connect+ Series and SendPro P.
Learn how to print a graphic or text message without postage on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
"Printer 0 Not Ready" message on the Connect+ Series and SendPro P-Series
Learn how to resolve error code 03114100E4 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error code 0418220040 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error code 0215420803 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve “No printer detected” on the Connect+ series and SendPro P.
When the meter runs out of tape it displays error code 0213420019, 0198610011, or 03114100AD "Out of tape".
Learn how to resolve an issue where accounting reports not printing on the Connect+ Series or SendPro P-Series.
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
Cleaning the printhead may resolve errors 041822008D, 041822008E, 0418220041, 0418420038 and 0418220044.
UPS labels return address cut-off on the Connect+ Series and SendPro P-Series
You can advance the date to print a date up to thirty days ahead or omit the date so that it does not print on your mail.
Learn how to print a graphic on the envelope on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to print a test pattern on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to print the funds report on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
The meter stamp contains required elements that identify the mailer and the type of mail. Optional elements include postal class inscriptions and advertising graphics and logos.
Learn how to reprint a USPS shipping label on the Connect+, SendPro P-Series and SendPro MailCenter
Learn how to reprint a refill receipt on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Mailing & Shipping
Learn how to send Certified Mail on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to create a permit job on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to send Priority Mail International on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to send E-Certified Mail on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to print a graphic on the envelope on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Once you have placed an order for the SendPro shipping feature, you will receive a welcome email instructing you how to obtain your login and password details.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the Connect+ Series, SendPro P.
Key in Postage jobs will be removed as of August 5, 2024 to comply with new USPS IMI standards. Follow these steps to convert your existing KIP jobs to Postal jobs on the Connect+ Series, SendPro P.
The meter stamp contains required elements that identify the mailer and the type of mail. Optional elements include postal class inscriptions and advertising graphics and logos.
Use PitneyShip on your computer to set up a FedEx account.
Learn how to void a shipping label on the Connect+, SendPro P-Series and SendPro MailCenter
Learn how to enable Cost Accounts on the Connect+, SendPro P-Series and SendPro MailCenter
Learn how to use your own packaging for shipments on the Connect+, SendPro P-Series and SendPro MailCenter
To obtain a Certificate of Mailing, print an indicia for Proof of Induction payment on your Connect+® Series, SendPro® P. and attach it to USPS® Form 3817, 3665, or 3606-D.
If you do not have the correct postage on a piece of mail, you can add more postage by printing a postage correction directly on the envelope or on a tape.
Learn how to add or refill postage to your PitneyShip account on the Connect+, SendPro P-Series and SendPro MailCenter.
Network & Connectivity
Clear your errors, check your network settings, and run a network test to resolve connection issues on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Checking the power, reestablishing connection, and improving reception often resolves connection issues when using a SendPro Cellular CDSP (orange device).
Check the power, signal strength and the connection to resolve connection issues with the SendPro Cellular CD00 (black device).
Learn how to perform the Connect+ / SendPro P Series network readiness test on a WiFi network.
Find the answers to frequently asked questions about networking and connectivity for the Connect+ Series, SendPro P.
Contact technical support if you need to configure a Wi-Fi connection
If your network requires a proxy server, you must contact your IT department or service provider to obtain the proxy server information required, and then you must contact Pitney Bowes to set up your proxy server.
Use these network requirements to prepare your IT and local network environment for connecting your meter to the internet.
Printing
Learn how to print a shipping label on the Connect+ and SendPro P-Series
Learn how to print a graphic only on the Connect+ Series and SendPro P.
Learn how to print a graphic or text message without postage on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
"Printer 0 Not Ready" message on the Connect+ Series and SendPro P-Series
Learn how to resolve error 041842009A "{{leftprinthead}} carriage has been exposed to unrecognized ink" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 04184200A9 "Invalid ink cartridge is installed in spot (2) ink slot" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error code 03114100E4 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error code 0418220040 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error code 0215420803 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve “No printer detected” on the Connect+ series and SendPro P.
When the meter runs out of tape it displays error code 0213420019, 0198610011, or 03114100AD "Out of tape".
Learn how to resolve an issue where accounting reports not printing on the Connect+ Series or SendPro P-Series.
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
Cleaning the printhead may resolve errors 041822008D, 041822008E, 0418220041, 0418420038 and 0418220044.
UPS labels return address cut-off on the Connect+ Series and SendPro P-Series
You can advance the date to print a date up to thirty days ahead or omit the date so that it does not print on your mail.
Learn how to print a graphic on the envelope on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to print a test pattern on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to print the funds report on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
The meter stamp contains required elements that identify the mailer and the type of mail. Optional elements include postal class inscriptions and advertising graphics and logos.
Learn how to reprint a USPS shipping label on the Connect+, SendPro P-Series and SendPro MailCenter
Learn how to reprint a refill receipt on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to change the label roll in the shipping label printer on the Connect+ and SendPro P-Series
Learn how to disable black (spot K) ink on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 041842006F "Invalid ink supply and printhead configuration" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error code 0418420033 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to replace the ink cartridge on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Errors & Troubleshooting
Learn how to resolve the error "Private IP not available" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
"Printer 0 Not Ready" message on the Connect+ Series and SendPro P-Series
"Power Stacker Disconnect" message on the Connect+ Series and SendPro P-Series
"PB Shell error" message on the Connect+ Series and SendPro P-Series
Learn how to resolve the message "Cannot delete account? This account contains transactional data and cannot be deleted" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve the message "Cannot edit account? This account contains transactional data and cannot be edited." on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve the message "Loading Job" when Start is pressed on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve a "PSD Key Lockout" message on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
"GNU GRUB" message on the Connect+ Series and SendPro P-Series
Learn how to resolve the message "Balance Too Low" or "Insufficient Funds" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000, SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Learn how to resolve error 041842003E "Print head error in the right slot of {{printaxis}} carriage" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve error 0311A100A4 "Printer cover open" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error 0195-61-0003 Failed to add postage on the Connect+ Series, SendPro P
Learn how to resolve error 03114100D4 on the Connect+ Series and SendPro P-Series.
Learn how to resolve the message "Give root password for login" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to Resolve print head communication errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve error 031A-41-0008 "WOW sensor calibration error" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve error code 071F410004 "24 volt power supply low" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve error 031A410032 "Failed to detect mailpiece thickness" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error code 0217410003 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error code 03114100E4 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error code 041862004D on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve error code 0198610010 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 041822002D "Printer wiper failure" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve the message "Start Manufacturing Mode" on startup on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error code 0199610008 "AP plugin startup error" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve error System manager controller errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 019961000D "Error while recovering from power failure" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 0195610031 (0195-61-0031) on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 041822009B "Printer PCA board error" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 041842006F "Invalid ink supply and printhead configuration" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error code 071F41000D "Servo Motor Position Error Fault" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve error code 0180-61-001D "Export file cannot be created" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
"Unable to access Shipping history" message on the Connect+ Series and SendPro P-Series
Learn how to resolve 031A410001 "Sensor auto calibration error" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve bug buddy errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 041822009C "Print axis error" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve the error "Postal information exceeds upload warning threshold" on the Connect+ series or SendPro P-Series.
Check that all jam release levers and covers are closed, check if there is a tape at the tape exit and reboot your meter if the error 0213420027 appears.
Learn how to resolve error 0199-2100-0A (AP_PUC_FAILED_TO_CREATE_SC_MGR) on the Connect+ Series and SendPro P.
Learn how to resolve 020541003F WOW zero length error on the Connect+ series and SendPro P
Learn how to resolve error 03114100D5 "Failed to print" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve Postal Security Device errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve “No printer detected” on the Connect+ series and SendPro P.
Learn how to resolve error 019861001B "Tape jam" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to resolve error code 0418420033 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the
Please contact Pitney Bowes to resolve error 0198-61-0014 AP_JMR_INVALID_JOB.
Please chat with us us to resolve the error 0418-42-00B3 Printed drop count is zero.
Learn how to resolve error code 019861000E on the Connect+ and SendPro P.
Learn how to resolve error code 018C610004: "System maintenance error" displays on the Connect+® Series / SendPro® P-Series
Clear the error, remove any paper jams and reboot your machine to resolve error 0418420021 "Printer motion sequence failure".
Learn how to resolve Weigh-On-The-Way (WOW) error codes on the Connect+ 500W, Connect+ 2000, Connect+ 3000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve errors 03114100D2, 03114100CE "Mailpiece jam in printer area" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
If you see the message "We can't let you in. You’ll need permission first.", the email address you are using to sign in does not have access to the PitneyShip service.
The message "We could not process your payment" means that there are not enough funds available in your Pitney Bowes Reserve Account or Purchase Power Account.
If you see the message “We can't let you in. It looks like your account has been cancelled.”, you will need to contact support.
Learn how to resolve error 04182200C2 "Ink level sensor failure"on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve an issue where accounting reports not printing on the Connect+ Series or SendPro P-Series.
Learn how to resolve a beeping noise coming from the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve a frozen screen on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve invalid page layout issues on the Connect+ series and SendPro P
Enable the Full ASCII Conversion to enable special characters like a percentage symbol.
Select an available class or download rate files if the Class Required message appears.
Learn how to resolve tape is printing too short on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Clear your errors, check your network settings, and run a network test to resolve connection issues on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Cleaning the printhead may resolve errors 041822008D, 041822008E, 0418220041, 0418420038 and 0418220044.
UPS labels return address cut-off on the Connect+ Series and SendPro P-Series
Learn how to pull reports using Total Meter Reporting after you see a message stating that you are trying to view more meters than your license allows.
Learn how to resolve an "Inspection Due" or "Inspection Required" message on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve a screen is black or blank, the screen is in power saving mode or displaying no signal on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Check the power, signal strength and the connection to resolve connection issues with the SendPro Cellular CD00 (black device).
Maintenance
Follow the instructions to remove paper stuck in a 1E05, 1E08, 1E20, 1E30, 1E31, or J624 report printer and clear the paper jam.
Learn how to resolve error System manager controller errors on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Check that all jam release levers and covers are closed, check if there is a tape at the tape exit and reboot your meter if the error 0213420027 appears.
Learn how to resolve error code 031A41000D, an error code that indicates that your motor has stalled, on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 03114100DF Jam in sealer area on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve errors 03114100D2, 03114100CE "Mailpiece jam in printer area" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Tapes not feeding on the Connect+ Series and SendPro P-Series
Learn how to resolve jammed mail on the Connect+ Series and SendPro P.
Learn how to resolve envelopes not feeding into the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Try replacing your printhead to improve print quality.
Find the answers to frequently asked questions for the Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000 and SendPro® P3000.
Learn how to resolve error 019861001A "Out of E-Z Seal" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve error 03114100AA "Out of E-Z Seal" message on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve an E-Z Seal leak on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve sealing issues on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
You can use Seal Only mode to seal envelopes without printing anything.
Refilling Postage
Learn how to check your postage account balance on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to find your postage account number on the Connect+ Series, SendPro P.
Learn how to remove funds from your Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve the message "Balance Too Low" or "Insufficient Funds" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000, SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
The message "We could not process your payment" means that there are not enough funds available in your Pitney Bowes Reserve Account or Purchase Power Account.
Learn how to access the refill postage screen on the Connect+ series/SendPro P.
Learn how to change the PB Postage account number on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Learn how to add or refill postage to the Connect+500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to check the amount of postage available for printing and the amount of postage that has been printed on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to check the PB Postage account on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to print the Refill Summary report on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to print the funds report on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to reprint a refill receipt on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to add or refill postage to your PitneyShip account on the Connect+, SendPro P-Series and SendPro MailCenter.
The low funds warning value is the value at which the mailing system warns you that the funds remaining in the meter are getting low.
Rate Change
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the
This process to resolve your default job not updating after a rate download on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000 sets the default job as a first class letter. Substitute another class of mail as the default if a first class letter is not your preference.
Learn how to update USPS postal rates and software on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to verify USPS rates loaded on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Reporting, History & Accounting
Learn how to edit accounts on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to move a transaction to another account on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to upload accounting data on the Connect+ Series and SendPro P Series.
Learn how to resolve the message "Cannot delete account? This account contains transactional data and cannot be deleted" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to resolve the message "Cannot edit account? This account contains transactional data and cannot be edited." on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to resolve error code 507 on the Connect+ Series and SendPro P-Series
Export an accounting report to view the report from your computer.
Learn how to create an account on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Learn how to run an accounting report on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Learn how to delete an account on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Product Orders & Returns
Learn how to remove funds from your Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview