Resolve "Cannot edit account?" on the Connect+ series and SendPro P series

Learn how to resolve the message "Cannot edit account? This account contains transactional data and cannot be edited." on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

When trying to change an account name or code, the Connect+® / SendPro™ P Series displays the message "Cannot edit account? This account contains transactional data and cannot be edited."

Cause

Transactions have already been run on the account you are trying to edit.

Resolution

To maintain the accuracy of your accounting data, account names cannot be changed once transactions are run against an account. To prevent further transactions from being run on an account, you can make the account inactive.

Note: Account names and codes cannot be reused once transactions have been run on the account.

UPDATED: August 14, 2021