Connection issues when using a SendPro Cellular CD00 (black device) on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto, SendPro Mailstation, Connect+ Series and SendPro P

Issue

The SendPro device is unable to communicate when connected to a SendPro Cellular CD00.

Cause

• The SendPro Cellular CD00 is not receiving a cellular signal.
• The SendPro Cellular CD00 is not communicating with the SendPro device.
• The Ethernet cable is plugged into the WAN port instead of the LAN port

Resolution

Solution 1: Check power

1. Plug the power adapter into a functioning wall outlet and the SendPro Cellular CD00.
   
2. Try a different outlet.
3. Chat with us if the wall outlet is functioning and the device LED will not light up.

Solution 2: Check signal

1. Find the signal indicator on the back of the device next to the power cable.
2. Wait 2 - 3 minutes after powering up the device to check the signal strength.
3. At least 2 bars of signal are required for operation.
   

Solution 3: improve signal strength

If you are not getting enough signal strength, try the following:

1. Move the device at least 3 feet or 1 meter away from any electric appliances that could be causing interference. You might relocate your sending device or use a longer Ethernet cable, if available.
   
2. Move the device closer to a window or outside wall. You might relocate your sending device or use a longer Ethernet cable if available.
   

Solution 4: Ensure proper connection

1. Ensure the ethernet cable is running from the LAN port to your SendPro device.
   

Note: The WAN port is disabled and nothing should be connected to it.