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Replacing a printhead on the Connect+ series and SendPro P

Try replacing your printhead to improve print quality.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Try replacing your printhead to improve print quality.
  1. Select Settings under Mailing on the Home screen.
  2. Select Hardware.
  3. Select Printer.
  4. Select the Print head tab.
  5. Select Install new...
  6. Wait for the print carriage to be prepared and moved forward. This process may take a minute.
  7. Once the print carriage has moved forward, open the printer cover.
    Printer cover open
  8. Open the blue printhead cover.
    Blue latch up and pulled forward
  9. Lift the blue printhead handle up to a vertical position and then lift the printhead straight up and out.
    Removing the print head
  10. Remove the new printhead from its packaging.
  11. Shake the printhead three times.
  12. Insert the new printhead:
    • The printhead contact must be facing toward the front of the mailing system.
      Reinstalling the print head
    • During installation, only apply pressure to the center of the printhead.
      Print head pushed fully into device
  13. Make sure the blue handle is down.
  14. Close the blue printhead cover.
    Blue latch back to original position
  15. Close the printer cover. The system will begin to prepare the printhead. This process may take several minutes.
  16. Once the printhead preparation is complete, you will be prompted to print a test sample on an envelope or tape.
  17. Select Start or Tape to print the test pattern.
  18. Check the test sample. If the lines are solid and unbroken, the sample is acceptable.
  19. Select Image is OK - Done.
  20. Press Home to return to the Home screen.

UPDATED: May 17, 2024