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DM110i, DM160i, DM220i Franking Machine Support
PR20Find solutions
Top Articles
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Top Articles
Add postage in multiples of £50 to resolve error 104.
Reset the waste tank counter to clear the message Waste Tank Nearly Full or Waste Tank Full.
Restart the SmartLink device and franking machine, check the connections, and change your connection option to resolve SmartLink wired connection issues.
If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
If you use Signed For rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
Installation, Setting Up & Drivers
Sign in to Your Account and create a case if you are missing items when installing your franking machine.
Create a case in Your Account if the meter number on the refill receipt and the serial number on the delivery note do not match.
The serial number on the Royal Mail licence does not match the serial number on the franking machine
Create a case in Your Account if the serial number on the franking machine and licence do not match.
Check for software updates regularly to ensure your franking machine is up to date with the current software.
Network & Connectivity
Restart your franking machine and troubleshoot your connection method to resolve connection errors and messages.
Restart the meter, check the physical connections and network settings to resolve LAN connection issues.
Restart the SmartLink Cellular device and franking machine, check the connections, to resolve the connection issues.
Problems with the settings, the physical connections, or a firewall may cause the No Dial Tone message to appear.
Answer a few questions to be guided to the correct solution for your specific connection problem.
Restart your franking machine, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.
Revise your Internet settings to resolve the message unable to connect to Pitney Bowes.
Learn how to resolve PC Meter Connect connection issues.
The "Internet not detected" system message occurs when PC Meter Connect is not configured to use a Proxy server.
If your network requires a Proxy server, you must contact your IT department or service provider to obtain the Proxy server information.
Features & Settings
You can stop your franking machine offering you a Special Delivery or Signed For receipt during a data upload.
You can stop your franking machine offering you a receipt after you print each Special Delivery or Signed For mailpiece.
A Lock code prevents unauthorised access to the franking machine when it enters sleep mode or when you turn it on.
The supervisor password prevents unauthorised access to the Accounting feature.
The High Value Warning warns you when you manually key in a postage value that is higher than a maximum amount that you specify. This prevents you from accidentally printing an excessive postage value.
Adjust the display contrast if you have difficulty viewing the franking machine screen due to different lighting conditions.
Add a custom preset to store up to five commonly used settings.
Add a normal preset to save the default settings on your franking machine.
Manually print a Customer Receipt to keep another copy of a receipt or if you do not print receipts when you frank Special Delivery or Signed For mail.
Customise your mail by adding an Envelope Message.
Printing
Try replacing the ink cartridge to improve your print quality.
Replace the ink cartridge if the messages Low Ink or Ink Out appear.
Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge.
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
Mailing & Shipping
For a full list of which services are available please contact Royal Mail.
You can stop your franking machine offering you a Special Delivery or Signed For receipt during a data upload.
You can stop your franking machine offering you a receipt after you print each Special Delivery or Signed For mailpiece.
A Surcharge Payment allows you to print a custom postage amount on your franking machine. You can enter any value from £0.00 up to £999.99.
Use the Pitney Bowes PrePay Reply service to print prepaid reply envelopes for 1st and 2nd Class letters that weigh up to 100 grams for use within the UK.
Watch the video or follow the instructions to learn how to run mail through your franking machine.
If you use Special Delivery rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
If you use Signed For rates, your device now prints a tracking barcode directly onto the mailpiece. You can then track your mail via the Royal Mail website.
Manually print a Customer Receipt to keep another copy of a receipt or if you do not print receipts when you frank Special Delivery or Signed For mail.
Use this process if you need to send mail from the United Kingdom to a different country.
Network & Connectivity
Restart your franking machine and troubleshoot your connection method to resolve connection errors and messages.
Restart the meter, check the physical connections and network settings to resolve LAN connection issues.
Restart the SmartLink Cellular device and franking machine, check the connections, to resolve the connection issues.
Problems with the settings, the physical connections, or a firewall may cause the No Dial Tone message to appear.
Answer a few questions to be guided to the correct solution for your specific connection problem.
Restart your franking machine, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.
Revise your Internet settings to resolve the message unable to connect to Pitney Bowes.
Learn how to resolve PC Meter Connect connection issues.
The "Internet not detected" system message occurs when PC Meter Connect is not configured to use a Proxy server.
If your network requires a Proxy server, you must contact your IT department or service provider to obtain the Proxy server information.
Printing
Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge.
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
Try replacing the ink cartridge to improve your print quality.
Replace the ink cartridge if the messages Low Ink or Ink Out appear.
Errors & Troubleshooting
Check the power LED light, restart the franking machine or alter the contrast to resolve no power or a blank screen.
Restart the franking machine if it freezes on Initialising.
See the Adding accounts to your online profile article to resolve the No Meter Associated message in Inview.
Restart the franking machine and try gently pushing the key to its original position to resolve the keyboard sticking.
For a full list of which services are available please contact Royal Mail.
Sign in to Your Account and create a case if you are missing items when installing your franking machine.
Create a case in Your Account if the meter number on the refill receipt and the serial number on the delivery note do not match.
The serial number on the Royal Mail licence does not match the serial number on the franking machine
Create a case in Your Account if the serial number on the franking machine and licence do not match.
Connect to Pitney Bowes, perform a balance enquiry or restart your franking machine to resolve the Data Capture Upload Due or Data Capture Upload Required message.
Check your ink cartridge and clean your printhead to resolve the"No Ink Tank Detected" message on the DM110i, DM160i and DM220i.
Maintenance
Ensure you keep your franking machine free from dust and debris to help prevent paper jams.
You may need to replace the printhead when the existing printhead is producing poor print quality.
Refilling Postage
Add postage in multiples of £50 to resolve error 104.
Log in to Your Account and review your accounts for any outstanding balances due to resolve error 7 or 11.
Refill your franking machine for a smaller amount or check your postage balance to the resolve Balance Too Low or Insufficient Funds message.
The franking machine warns you when the funds available reaches a certain amount. This warning acts as a reminder for you to add more postage to your franking machine.
Use your franking machine to check your postage balance within your Pitney Bowes account.
In order to add postage to your franking machine, you must have funds available in your PB Postage™ account, or be using Purchase Power®.
You can apply to Royal Mail for a refund if your mail is damaged or has been printed incorrectly.
Learn how Pitney Bowes credits unused postage to your account after you return a cancelled franking machine or when you receive a replacement franking machine.
Rate Change
To get the latest Postal Authority rates, perform a rate update on your franking machine to ensure that you print accurate postage.
Reporting, History & Accounting
Make a manual transaction to allocate the funds to an account to resolve the message Accounting Discrepancy xxxx has been spent without being recorded to the external memory.
Perform a data upload and clear the accounting data to resolve the "Accounting Period Ended" or "Account Period Invalid" messages.
Turn off Inview Accounting if you no longer need to record Inview accounting data.
Turn on Account passwords to prevent unauthorised use of an account.
The supervisor password prevents unauthorised access to the Accounting feature.
Print a single account report to show how you spent your postage for a specific account since the account was last reset.
Accounting allows you to track your postage use by department.
Use INVIEW™ Total Meter Reporting to help you run reports to analyse your postage use.