Missing items when installing your franking machine

Issue

You are trying to install your franking machine but there are items missing from the box.

Resolution

You will need sign in to Your Account and create a case to resolve this issue.

1. Go to the signin page.
2. Select Technical Support.
3. Select your equipment.
4. Select Installation of Equipment.
5. Select the I need assistance with the installation of the equipment radio button.
6. In the Please provide any details you might have text box enter the following information:
   • A brief explanation of the issue.
   • A list of the missing equipment. You can use the installation poster to cross reference any missing items.
7. Enter your contact details.
8. Select Submit.

A confirmation window appears with your case number. This information is also sent by email. Your case will be assigned to a Pitney Bowes representative who will assist in completing your request.