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Keyboard sticking on the DM Series

Restart the franking machine and try gently pushing the key to its original position to resolve the keyboard sticking.
Products affected: DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™ (G922, RG922, G922A, SG922, RG9224, RG922M, RG9224M)

Issue

Your franking machine keyboard sticks or does not respond.

Cause

The keyboard can become faulty due to normal wear and tear.

Resolution

  1. Remove the power lead from the rear of the franking machine.
  2. Keys that are not stuck down make a gentle click when pressing. If a key seems to be stuck under the cover of the franking machine, use the blunt end of a pen to gently push the key down slightly and see if you can centralise it to its original position. You may need to test all the keys if it is not obvious which key is stuck.
  3. Replace the power lead.
  4. Test the keyboard by pressing any of the keys when the franking machine returns to the Home screen.

UPDATED: 14 June 2024