System Fault 1EFC on the DM110i - DM400M

Restart your meter, replace the USB memory stick in another USB port or turn off Inview Accounting to resolve System Fault 1EFC.

Products affected: DM110i™, DM160i™, DM220i™ (PR20), DM300M™, DM400M™ (G922, RG922, G922A, SG922, RG9224, RG922M, RG9224M)

Issue

The message System Fault 1EFC appears when you turn the franking machine on.

Cause

System Fault 1EFC appears when Inview Accounting has been turned on but the franking machine is unable to detect the USB memory stick required.

Resolution

Solution 1

If you are using Inview Accounting, remove the power lead from the rear of the franking machine.
Insert the USB memory stick provided with your franking machine into one of the available slots located on the rear of the machine.
If you already have the USB memory stick inserted, unplug it and try the other USB port.
Replace the power lead.

Solution 2

If you do not use Inview Accounting and are seeing this error, it is likely Inview has been turned on accidentally.

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UPDATED: 17 June 2024