PitneyShip™ Pro Support

The following URLs and IP addresses must be accessible in order for PitneyShip Pro to connect to the internet.

If your organization uses a proxy server, you need to set it up in DeviceHub.

DeviceHub is a program that connects your printers and scales to PitneyShip Pro. The following are required in order for DeviceHub to work properly on your network.

You can update the recipients in a department or change the key contact.

If you no longer need a department in the system, you can delete it.

If a user account is no longer needed, you can delete it.

You can add users to the system as needed.

If you no longer need a role, you can delete it.

If you need to change a role, you can edit it.

You can change the name of a location if needed.

If you no longer need a location, you can delete it.

You can change the system language between English and French.

You can change the name of a division if needed.

If you no longer need a division, you can delete it.

You can add surcharges to shipments to add percentage-based or flat fees to shipments, such as handling fees, processing fees, warehouse charges, etc.

In order to ship with Dicom, you first need to set up your Dicom account in PitneyShip Pro.

In order to ship with ICS, you first need to set up your ICS account in PitneyShip Pro.

In order to ship with Loomis, you first need to set up your Loomis account in PitneyShip Pro.

In order to ship with FedEx, you first need to set up your FedEx account in PitneyShip Pro.

In order to ship with DHL Express, you first need to set up your DHL Express account in PitneyShip Pro.

In order to ship with Canpar, you first need to set up your Canpar account in PitneyShip Pro.

You can update carrier account information if needed.

If you no longer need a carrier account, you can delete it.

You can set the sender (from) address used when creating shipping labels.

You can set a default recipient address for Canada Post return shipping labels. If you print return labels for domestic FedEx and UPS shipments, you can select the default service you wish to use for those return labels.

The maximum transaction limit allows you to set an amount that any individual label may not exceed. By default, this option is off. Only users with the role of Admin can change this setting.

You can rename your DeviceHub on the My Devices page.

You can make the recipient email and phone number required for shipping labels. Only users with the role of Admin can change this setting.

System administrators can choose whether to allow users to download DeviceHub.

To ship parcels with Canada Post, Canada Post require that you set up your PitneyShip Pro Shipping profile.

You can delete a custom package type if you no longer need it.

You can have PitneyShip Pro send emails with tracking numbers and delivery confirmations.

You can edit a custom package type if you need to change its settings.

PitneyShip Pro admins can choose whether to allow users to purchase supplies from the Supplies menu in PitneyShip Pro.

Enterprise administrators can make it so that all new contacts added by all users are marked as private.

In order to ship with Midland, you first need to set up your Midland account in PitneyShip Pro.

You can add customs product information for international shipments to pre-fill the customs information for commonly-shipped items. These items are then available to select when adding items on the Shipment Contents screen when creating an international shipping label.

You can edit a customs product information item if you need to change its details.

You can delete a customs product information item if you no longer need it.

You can create a Rate Shop Group to restrict the carrier services that are available at a particular location, division, or enterprise.

You can map the cost account name and code to reference fields so that when a cost account is selected, the reference fields are automatically filled in with the cost account information.

You can select whether to use metric or imperial as your unit of measurement.

The purpose of a manifest is to save time. Without a manifest, Canada Post needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once, and every shipping label from that day will be uploaded to their system.

You can send customized notifications to inform users when certain events occur.

Cost accounts allow you to assign shipping labels and postage refills to an account. This can help you track how you spend your postage funds.

Locations are subsets of divisions, which are subdivisions of your enterprise. Each division can contain multiple locations.

You can create custom package types to save certain dimensions and weight combinations. These types can be used later to save time when printing shipping labels with the same dimensions and weight.

Administrators can allow users to select sub-accounts when creating labels and stamps. When this setting is enabled, users will be able to select sub-accounts and sub-sub-accounts when creating labels and stamps. When this setting is disabled, users will only be able to select parent accounts.

You can select the default print size for shipping labels and whether to print a receipt with each label.

To ship parcels with Purolator, you must first set up your Purolator account in PitneyShip Pro.

Divisions are subsets of your enterprise, which is the topmost level of your organization. Each division can contain multiple locations within it.

If you are going to use Single Sign-On (SSO) for the Pitney Bowes PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module, you need to configure your Identity Provider (IdP) according to our guidelines.

You can create different roles to define the tasks that users are allowed to perform. Each user is assigned a role.

You can import locations into using a CSV template that you can download.

You can view all of the users in the system or search for individual users or groups of users.

You can export a .csv file of your users.

You can edit users if you need to change their name, role, or permissions.

If you do not receive the Welcome email, you can go to the signin page and use the "Forgot your password?" link to reset your password.

You can export your divisions and locations from PitneyShip Pro in CSV format.

When you enter new recipient addresses, you can have them automatically added to your address book.

You can choose to print a summary receipt after each label and customize the default options for them.

Presets save shipment information so that it can be used as a template for printing additional labels in the future with the same carrier, packaging, weight, dimensions, shipping services, and cost accounts.

If you need to change the settings or name of a preset, you can edit it.

If you no longer need a preset, you can delete it.

If you do not know your password, you can reset it.

Pitney Bowes DeviceHub has been verified on the following printers and scales.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro to connect to the internet.

DeviceHub is a program that connects your printers and scales to PitneyShip Pro. The following are required in order for DeviceHub to work properly on your network.

A department is a group of recipients for whom packages can be received and delivered. Each department can have a "key contact" who receives or picks up the department's packages when used with PitneyTrack Inbound and the Locker Management Module.

You can export contacts from the address book in CSV format.

You can edit contact information as needed.

If you no longer need a contact in the system, you can delete it.

If needed, you can change the members of a recipient list.

You can create recipient lists for bulk mailings.

If you no longer need a recipient list, you can delete it.

You can add new contacts to the system as needed.

You can import contacts into the system automatically on a fixed schedule from an SFTP server.

You can import contacts into the system by uploading a CSV file.

If you have a lot of contacts in your address book, you may need to use the search feature to find the one you want.

Once your orders are imported, you can print the shipping labels for them.

The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.

Learn about printing and using DeviceHub in PitneyShip Pro.

The purpose of a manifest is to save time. Without a manifest, Canada Post needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once, and every shipping label from that day will be uploaded to their system.

Once a ship request has been created, you can print it when you are ready to send the package.

You can create and print multiple shipping labels at once (in a batch).

You can reprint a shipping label up to 24 hours from the initial printing.

You can import a spreadsheet of orders as a CSV file. You can either download a template to use, or use your own format and map your data after import.

You can schedule a package pickup for Canada Post or Purolator if needed.

You can schedule a FedEx package pickup through their websites

You can void a shipping label so that its cost will not be applied to your invoice.

Once your orders are imported, you can print the shipping labels for them.

Once your orders are imported, you can edit the order data if needed.

You can choose to print a summary receipt after each label and customize the default options for them.

The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.

Normally, all label costs are charged to the sender's FedEx or UPS account, but you can charge a shipment's transportation costs to the recipient's or other third party's FedEx or UPS account if you wish.

If a ship request is no longer needed, you can delete it.

The purpose of a manifest is to save time. Without a manifest, Canada Post needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once, and every shipping label from that day will be uploaded to their system.

You can create and print a shipping label for an international package.

Ship requests allow you to create a label that you or someone else can print at a later time.

If your company is multi-national, you may need to add shipping carriers for locations in other countries.

You can find UPS package drop-off locations in PitneyShip Pro.

You can create and print a shipping label for a domestic package.

An insurance claim can be filed if a Canada Post insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. This does not apply to packages insured through a third-party insurance provider.

You can view tracking information for packages sent through PitneyShip Pro in your history.

Once a ship request has been created, you can print it when you are ready to send the package.

When shipping with FedEx or UPS, you can create multi-piece shipment to ship up to 40 packages to the same recipient using the same service.

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

You can create and print multiple shipping labels at once (in a batch).

You can reprint a shipping label up to 24 hours from the initial printing.

You can schedule a UPS package pickup through PitneyShip Pro.

The following URLs and IP addresses must be accessible in order for PitneyShip Pro to connect to the internet.

If your organization uses a proxy server, you need to set it up in DeviceHub.

DeviceHub is a program that connects your printers and scales to PitneyShip Pro. The following are required in order for DeviceHub to work properly on your network.

Once your orders are imported, you can print the shipping labels for them.

The purpose of a FedEx manifest is to save time. Without a manifest, FedEx needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once by FedEx, and every shipping label from that day will be uploaded to the FedEx systems.

Learn about printing and using DeviceHub in PitneyShip Pro.

The purpose of a manifest is to save time. Without a manifest, Canada Post needs to scan each individual shipping label. This can be time consuming if there are a large number of shipping labels. Instead of scanning each individual shipping label, the manifest can be scanned once, and every shipping label from that day will be uploaded to their system.

Once a ship request has been created, you can print it when you are ready to send the package.

You can create and print multiple shipping labels at once (in a batch).

You can reprint a shipping label up to 24 hours from the initial printing.

The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.

The message "Print Failed. Check your printer and try again" is caused by Microsoft Edge version 102.

The message "Error issuing certificate! - Policy cannot be created - name already exists" occurs because DeviceHub is out of date and unable to update.

If you receive the message "Error loading Python DLL" when installing DeviceHub for Windows, your Windows operating system is not supported.

If the message "995, CreateDC, The I/O operation has been aborted" appears, the printer driver being used is not compatible with DeviceHub.

The message "An error has occurred" occurs because the printer driver is not compatible with DeviceHub.

If you see the message "Device hub connection timeout" when printing, try moving the printer to a different USB port.

If "UnsupportedProtocol" prints on the paper, it is because the printer driver is not compatible with DeviceHub.

If the message “DeviceHub is already running” appears when installing or updating DeviceHub, either DeviceHub is stuck running in the background, or the previously installed version is corrupt.

The message "Licensing session expired. Start Licensing session again" means that port 8091 is being used by a device other than DeviceHub.

Learn how to resolve the error "There was a connection issue. Contact PitneyBowes. Error-Port 8091 is in use by another application."

If the PDF is not appearing when creating a shipping label, the pop-up blocker in your web browser may be blocking the window.

The message "DEVICE HUB Connection error" may occur when printing if the printer is configured to "Print directly to the printer" instead of spooling.

The message "addressLine1 - length must be less than 100" means that the address has exceeded the 100-character maximum.

The message "Something went wrong. Please try again later. [2209] Inactive customer account" means that the FedEx or UPS account you are using is inactive.

The message "Something went wrong. Please try again later. 2498 Recipient/Third party account validation failed." means that there is an issue with the third party or recipient account being billed.

The message "Something went wrong. Please try again later." when adding a FedEx account means that the either account information being entered does not match FedEx's system, or there is an issue with the account.

Learn how to resolve the message "OFFENDING COMMAND: image" or "undefined image and stack dictionary" when printing a label.

The message "Alert Invalid Request: User already exists" when adding a user means that the email address being used in the already has an existing subscription, or the user has been invited but has not yet accepted the invitation.

There are multiple reasons that the message "Unhandled exception in script" may appear when installing DeviceHub for Windows.

If the message "DeviceHub Registration failed" appears, there may be an issue with your network blocking the activation, or DeviceHub may need to be uninstalled and reinstalled.

There are many reason the error "It's not you, it's us. We're having an internal server issue." may occur.

There was an error generating your label... [120121] The Shipper number cannot be used for this shipment" message when printing a UPS label means that there is an issue with the UPS account.

The message "devicehub.pollPrintJobStatus: The DeviceHub is not responding, it is either OFFLINE or the network connection is slow!" means that DeviceHub may be offline, need to be updated, or the connection needs to be refreshed.

If the message "Duplicate Personnel ID" occurs when importing contacts, the PersonnelID values the CSV import file are not unique.

The message "UPS Shipment is not responding at this moment. Please try again later" appears if your UPS accounts have not been registered under the same UPS profile.

If the message "There was an error generating your label. Something went wrong. Please try again later. [120100] Missing or invalid shipper number" appears, the UPS account being used may not be correctly linked to your UPS profile.

In order to ship with UPS, you first need to set up your UPS account in PitneyShip Pro.

If "Other" or "Offline" is displayed in the printer's Heartbeat status column on the My Devices page, the printer is not on or not connected.

If the scale shows the wrong weight, the scale needs to be zeroed.

If your printer is not listed, follow these steps.

If you are not receiving tracking email notifications from PitneyShip Pro, the feature may not be set up, or the emails may be being blocked.

If there are delivery issues with your shipments, contact your carrier.

If the State/Province and ZIP/Postal Code are blank on imported addresses, this is because there were spaces in the imported data that caused the information to be imported incorrectly.

If the wrong email address receives email notifications from the system, the sender address used for shipments contains that email address.

If the "Get Weight" button for the scale is disabled, grayed out, or not working, follow these troubleshooting steps.

If labels printed on Avery Internet Shipping Labels are not aligned properly, the wrong paper size may be selected.

If the message appears "Alert: Username is already been used, please input a different one" message when adding a UPS account, select a different usernam.

The message "This UPS account is not verified. Contact your admin." appears if your UPS accounts have not yet been verified. Account verification is a UPS requirement.

The message "Verify your UPS account to continue printing UPS labels." appears if your UPS accounts have not yet been verified. Account verification is a UPS requirement.

It's best to uninstall DeviceHub before installing the new version.

DeviceHub checks for updates every 12 hours and automatically installs updates when they are available. However, DeviceHub can also be updated manually if needed.

As of June 3, 2024, UPS is implementing new standards for authorizing accounts. In order to continue shipping with UPS in PitneyShip Pro, you will need to update your UPS account on June 3, 2024 to comply with their new authorization system.

Postage payment methods vary by carrier.