"Something went wrong. Please try again later. [2209] Inactive customer account" message in PitneyShip Pro

The message "Something went wrong. Please try again later. [2209] Inactive customer account" means that the FedEx or UPS account you are using is inactive.

Products affected: PitneyShip® Pro

Issue

When trying to print FedEx or UPS shipping labels, the message "Something went wrong. Please try again later. [2209] Inactive customer account" appears.

Cause

The UPS or FedEx account is inactive.

Resolution

Please contact FedEx or UPS to resolve the issue with your account.

UPDATED: 10 April 2025