Not receiving email notifications from PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module

If you are not receiving email notifications from PitneyShip Pro, PitneyTrack Inbound, PitneyAnalytics, and the Locker Management Module, the feature may not be set up, or the emails may be being blocked.

Products affected: PitneyShip® Pro, PitneyTrack® Inbound, PitneyAnalytics, Locker Management Module

Issue

Email notifications from the system are not being received.

Resolution

Solution 1: Enable email notifications
Solution 2: Make sure that the correct email address is saved
Solution 3: Check your Junk or Spam folder
Solution 4: Try a different email address
Solution 5: Make sure that the address is not being blocked

Solution 1: Enable email notifications

Make sure that email notifications are enabled. See:

Setting up email notifications

Solution 2: Make sure that the correct email address is saved

Go to Settings > Address Book.
Find the contact that is not receiving the emails.
Make sure that the correct email address is saved for that contact.

Solution 3: Check your Junk or Spam folder

Have the person who did not receive the emails look in their email account's Junk or Spam folder to see if the message was moved there.

Solution 4: Try a different email address

Try sending the notification to an email address at a different email provider. Some email providers may be blocking the tracking messages.

Solution 5: Make sure that the address is not being blocked

Have the person who did not receive the emails check with their IT department to make sure they are not blocking the following addresses. We recommend whitelisting them to prevent problems for other users.

no-reply@pb.com
clientsuccess@emails.pitneybowes.com.

UPDATED: 19 November 2024

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