PitneyShip Cube™ Support
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The PitneyShip Cube allows you to connect using multiple different devices. Follow the links below to be redirected to the install article for your preferred device.
Learn how to resolve the error "Unable to connect to PitneyShip Cube" when trying to connect your PitneyShip Cube to the PitneyShip Mobile app.
Learn how to zero the scale on the PitneyShip Cube.
Installation, Setting Up & Drivers
The PitneyShip Cube allows you to connect using multiple different devices. Follow the links below to be redirected to the install article for your preferred device.
DeviceHub is a program that connects printers and scales to PitneyShip, PitneyShip Pro,, and PitneyShip Enterprise.
Learn how to set up your PitneyShip Cube using the PitneyShip mobile app
Learn how to set up your PitneyShip Cube on your Mac device.
Learn how to set up your PitneyShip Cube on your Windows PC.
If you need to update the firmware for the PitneyShip Cube, you can do so using the PitneyShip mobile app.
You can update the PitneyShip Cube firmware using DeviceHub in PitneyShip.
Learn how to install the PitneyShip Cube driver on an additional computer.
Network & Connectivity
Learn how to reconnect your PitneyShip Cube to the PitneyShip mobile app.
If you have extensive network security restrictions, your IT or network administrator may need these specifications to prepare for the installation.
Features & Settings
PitneyShip offers different subscriptions that include certain features. You can upgrade your plan to access different features.
Learn how to connect your Amazon store to the PitneyShip mobile app.
You can change the settings for your e-commerce stores in PitneyShip.
You can disconnect your e-commerce stores if you no longer need to sync them with PitneyShip.
Learn how to connect your Shopify store to the PitneyShip mobile app.
Learn how to connect your eBay store to the PitneyShip mobile app.
You can connect more than one PitneyShip Cube to the PitneyShip mobile app.
You can add a Wix store to sync your Wix e-commerce orders with PitneyShip or the PitneyShip mobile app.
You can add an Amazon store to sync your Amazon e-commerce orders with PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
You can add an eBay store to sync your eBay e-commerce orders with PitneyShip.
Connecting your Magento store to the PitneyShip, PitneyShip Pro, or PitneyShip Enterprise allows you to manage data between both platforms.
Connecting your WooCommerce store to the PitneyShip allows you to manage data between both platforms.
You can add a Shopify store to sync your Shopify e-commerce orders with PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
Ecommerce orders are automatically synced when you sign in, when you print a label, and every 10 minutes on average. You can also sync them manually at any time.
Printing a configuration report will give you important information about your PitneyShip Cube, including the IP Address, MAC Address, and Firmware Version.
Learn how to resolve shipping label print orientation issues.
When using your PitneyShip Cube with PitneyShip, the ship orders tab will be missing if you are not signed up for a PitneyShip Ecommerce plan.
Learn how to factory reset your PitneyShip Cube.
Learn how to weigh your package using your PitneyShip Cube with the PitneyShip mobile app
Learn how to resolve incorrect package weight when using the PitneyShip Cube with PitneyShip.
Learn how to resolve incorrect package weight when using the PitneyShip Cube with the PitneyShip mobile app
Learn how to resolve package weight not showing up in the PitneyShip mobile app when using the PitneyShip Cube.
Learn how to resolve package weight not showing up in PitneyShip using the PitneyShip Cube.
Learn how to zero the scale on the PitneyShip Cube.
The LED light on the front of the PitneyShip Cube indicates the status of the printer in operation.
Printing
You can print a no value, test print of your shipping label before spending your loaded postage.
As a PitneyShip Cube user, the stamp print size will default to a 4x6 roll. You can change this setting to print stamp sheets.
Learn how to resolve poor print quality on the PitneyShip Cube.
Learn how to resolve shipping label print orientation issues.
Learn how to resolve PitneyShip Cube printing issues while using the PitneyShip mobile app.
Learn how to resolve PitneyShip Cube printing issues while using PitneyShip on a computer.
Learn how to resolve the "Alert invalid postal code" error message when printing stamps with the PitneyShip Cube in the PitneyShip mobile app.
Learn how to change the label roll on the PitneyShip Cube.
Mailing & Shipping
As a PitneyShip Cube user, you can print one or multiple international stamps using the PitneyShip mobile app.
As a PitneyShip Cube user, you can print one or multiple domestic stamps using the PitneyShip mobile app.
As a PitneyShip Cube user, the stamp print size will default to a 4x6 roll. You can change this setting to print stamp sheets.
Network & Connectivity
Learn how to reconnect your PitneyShip Cube to the PitneyShip mobile app.
If you have extensive network security restrictions, your IT or network administrator may need these specifications to prepare for the installation.
Printing
You can print a no value, test print of your shipping label before spending your loaded postage.
As a PitneyShip Cube user, the stamp print size will default to a 4x6 roll. You can change this setting to print stamp sheets.
Learn how to resolve poor print quality on the PitneyShip Cube.
Learn how to resolve shipping label print orientation issues.
Learn how to resolve PitneyShip Cube printing issues while using the PitneyShip mobile app.
Learn how to resolve PitneyShip Cube printing issues while using PitneyShip on a computer.
Learn how to resolve the "Alert invalid postal code" error message when printing stamps with the PitneyShip Cube in the PitneyShip mobile app.
Learn how to change the label roll on the PitneyShip Cube.
Errors & Troubleshooting
The LED light on the front of the PitneyShip Cube indicates the status of the printer in operation.
Learn how to resolve poor print quality on the PitneyShip Cube.
Learn how to resolve PitneyShip Cube printing issues while using the PitneyShip mobile app.
Learn how to resolve the issue of no power on the PitneyShip Cube.
Learn how to resolve package weight not showing up in the PitneyShip mobile app when using the PitneyShip Cube.
Learn how to resolve package weight not showing up in PitneyShip using the PitneyShip Cube.
Learn how to resolve PitneyShip Cube printing issues while using PitneyShip on a computer.
Learn how to resolve the steady orange power light on the PitneyShip Cube.
Learn how to resolve the error "There is an error processing your request" when printing shipping labels using the PitneyShip Cube.
Learn how to resolve the "Alert invalid postal code" error message when printing stamps with the PitneyShip Cube in the PitneyShip mobile app.
Learn how to resolve the error "Unable to connect to PitneyShip Cube" when trying to connect your PitneyShip Cube to the PitneyShip Mobile app.
Learn how to reslove the "Seagull Driver Failed to Install" message when installing a PitneyShip Cube via Wi-Fi on a Windows PC.
Learn how to factory reset your PitneyShip Cube.
Maintenance
Learn how to clear a label jam on the PitneyShip Cube.
Learn how to change the label roll on the PitneyShip Cube.
You can update the PitneyShip Cube firmware using DeviceHub in PitneyShip.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview