Understanding your printer LED light codes for the PitneyShip Cube

 The LED light on the front of the PitneyShip Cube indicates the status of the printer in operation.

• White (solid)
• White Flashing (fast)
• White Flashing (slow)
• Orange Steady
• Orange Flashing (slow)
• Red Steady
• Red Flashing (slow)

White (solid)

What this means

The device is ready.

Action

No action needed.

White Flashing (fast)

What this means

The PitneyShip Cube is in a transition state and is processing commands.

Action

No action needed.

White Flashing (slow)

What this means

The PitneyShip Cube is in pairing mode and is ready to be connected to a Wi-Fi network.

Action

Select your Wi-Fi network from the list of available networks.

Orange Steady

What this means

Error- There is no label roll installed, or the printer cover is open.

Action

Close the printer cover, or install the label roll. See Steady orange power light on the PitneyShip Cube

Orange Flashing (slow)

What this means

Error- The PitneyShip Cube is connected to a Wi-Fi network that is currently unavailable.

Action

Reconnect to Wi-Fi. See Reconnecting your PitneyShip Cube to the PitneyShip mobile app.

Red Steady

What this means

Hardware error

Action

Contact client support.

Red Flashing (slow)

What this means

Error- Paper jam

Action

Clear paper jam. See Clearing label jams on the PitneyShip Cube.