SendPro® C, SendPro+®
2H00, 2H0R
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
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If you are installing a SendPro C Lite, SendPro C, SendPro+ for the very first time, follow these instructions.
Find answers to the most common questions we get asked about SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
Access the Ask SendPro Care app to quickly get information about your device.
Effective June 30, 2024, the USPS® is decertifying all postage meters that use IBI technology and adopting a new IMI standard for postage evidencing systems. All of Pitney Bowes newer technologies are IMI compliant and we want you to know the facts.
Installation, Setting Up & Drivers
You may need to install a new printhead when the existing printhead is producing poor print quality.
Replace the ink cartridge when the low ink warning appears to ensure your device is in optimal working condition.
If you are installing a SendPro C Lite, SendPro C, SendPro+ for the very first time, follow these instructions.
Network & Connectivity
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
Check the power, signal strength and the connection to resolve connection issues with the SendPro Cellular CD00 (black device).
You can connect your device via a wireless network connection.
Find the answers to frequently asked questions about networking and connectivity.
Use a network cable to connect your device to the Pitney Bowes Data Center with a wired connection.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C device to the internet.
Features & Settings
Your mailer ID is a 9-digit number that you need when using Electronic Return Receipt (ERR). To get your mailer ID, you need to submit Form 5053, Bulk Proof of Delivery to the USPS.
Reboot your device, level the scale, zero the scale and check any USB cables if your scale is not weighing mail correctly.
Zero the scale to set the weight to zero.
Use the scale on your device to weigh your mail and calculate the correct postage for you.
Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly.
Your device will need refills of E-Z Seal® in order to seal envelopes.
Use Seal Only mode to seal envelopes without printing anything.
You can seal envelopes and print postage at the same time with your SendPro C Lite, SendPro C, SendPro+.
Find answers to the most common questions we get asked about SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
Look on your mailing system to find the serial number and Product Code Number (PCN).
You can set the recipient's address as a default address for all of your USPS return labels.
Printing
If you receive a message that your ink waste pad is almost full, follow these steps to change the pad.
Replace the ink cartridge when the low ink warning appears to ensure your device is in optimal working condition.
Learn how to use the AutoInk program to save money on your ink purchases.
Ensure that the label printer roll is seated properly when the printer is not printing and flashing a green light.
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues on SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
Check the default label size, connect the label printer USB cable to a different USB port, reboot the device and ensure the labels are loaded correctly if you are unable to print shipping labels.
If you do not have enough postage on an envelope, you can add more postage directly on a blank area on your envelope or you can print the additional postage on a tape.
If you wish to use a pre-printed return envelope, card, or label on which the postage is prepaid, you must print the postage without a date.
Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge.
Mailing & Shipping
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
If you have a bulk mailing permit, you can send Marketing Mail on your device.
First-Class Mail is an economical way to send mailpieces through the USPS.
Use this process if you need to send mail from the United States to a different country.
Use Electronic Return Receipt (ERR) if you need evidence of delivery, along with information about the recipient's actual delivery address.
Create presets to store a group of commonly-used settings. Presets can store settings such as a postage class, an account and a graphic
Use Create Shipping Labels to get the best pricing, free tracking, and detailed delivery history for USPS package services. You can also send via UPS® or FedEx®.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
Certified Mail is a USPS service that provides you with proof of mailing by sending you a receipt once your mailpiece arrives at its destination.
If you do not have enough postage on an envelope, you can add more postage directly on a blank area on your envelope or you can print the additional postage on a tape.
You can either create a shipping label or print postage on an envelope.
Network & Connectivity
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
Check the power, signal strength and the connection to resolve connection issues with the SendPro Cellular CD00 (black device).
You can connect your device via a wireless network connection.
Find the answers to frequently asked questions about networking and connectivity.
Use a network cable to connect your device to the Pitney Bowes Data Center with a wired connection.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C device to the internet.
Printing
Ensure that the label printer roll is seated properly when the printer is not printing and flashing a green light.
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues on SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
Check the default label size, connect the label printer USB cable to a different USB port, reboot the device and ensure the labels are loaded correctly if you are unable to print shipping labels.
If you do not have enough postage on an envelope, you can add more postage directly on a blank area on your envelope or you can print the additional postage on a tape.
If you wish to use a pre-printed return envelope, card, or label on which the postage is prepaid, you must print the postage without a date.
Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge.
If you receive a message that your ink waste pad is almost full, follow these steps to change the pad.
Replace the ink cartridge when the low ink warning appears to ensure your device is in optimal working condition.
Learn how to use the AutoInk program to save money on your ink purchases.
Errors & Troubleshooting
Check your connections and reboot the device to resolve this issue. The errors BA00 or BA05 appear because the base is disconnected from the tablet.
Resolving error 1870 on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
If you see one of these error codes or messages, you may have a network connection issue or you may need to connect to Pitney Bowes.
Verify your UPS account or sign out then sign into Create Shipping Labels if the message Something went wrong Invalid or Missing Resource appears.
A installation did not complete on your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto. You may be able to clear the error by updating and restarting your device.
Ensure that the label printer roll is seated properly when the printer is not printing and flashing a green light.
If the Home screen does not appear when you turn on the device, reboot your device.
Reboot your device if the message "There is an issue with the printer" appears.
Reboot your device, level the scale, zero the scale and check any USB cables if your scale is not weighing mail correctly.
A flashing power light is often caused by holding the power button down for longer than five seconds.
The device may not have an internet connection, or you may need to upload postage transactions if you cannot refill your Print on Envelopes postage.
"Ink waste pad is almost full..." message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Replace the waste pad if the message "Ink waste pad is almost full" appears.
The SendPro C Lite, SendPro C, SendPro+, SendPro C Auto is turned off or does not have power.
Restart your device if it is frozen on the clock screen.
Try restarting the device if the touchscreen is not responding
If you see the message "Sync your data," it may mean that your system has been offline and has not uploaded your envelope printing transactions recently. It could also mean that you are experiencing connection issues.
Check the default label size, connect the label printer USB cable to a different USB port, reboot the device and ensure the labels are loaded correctly if you are unable to print shipping labels.
Check the power, signal strength and the connection to resolve connection issues with the SendPro Cellular CD00 (black device).
Please chat with us if the message PSD disabled appears.
If you see the error "Clear Paper Jam," an envelope or label may be stuck in the transport deck.
Replace an empty ink cartridge. Also, remove the ink cartridge and printhead and check the gold pins underneath are not bent if you see the message "Ink Out" or "Ink tank not installed.
Learn how to resolve the message "Balance Too Low" or "Insufficient Funds" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000, SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Maintenance
If you see the error "Clear Paper Jam," an envelope or label may be stuck in the transport deck.
If you clean the print nozzles and you still get a bad test print pattern, try cleaning the printhead.
If you receive a message that your ink waste pad is almost full, follow these steps to change the pad.
Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly.
Your device will need refills of E-Z Seal® in order to seal envelopes.
Replace an empty ink cartridge. Also, remove the ink cartridge and printhead and check the gold pins underneath are not bent if you see the message "Ink Out" or "Ink tank not installed.
Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge.
Use Seal Only mode to seal envelopes without printing anything.
You can seal envelopes and print postage at the same time with your SendPro C Lite, SendPro C, SendPro+.
Refilling Postage
The device may not have an internet connection, or you may need to upload postage transactions if you cannot refill your Print on Envelopes postage.
Learn how to resolve the message "Balance Too Low" or "Insufficient Funds" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, SendPro P3000, SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Applies to SendPro C Lite, SendPro C, SendPro+ Models with PCN 2H00 and 8H00
Check your funds for printing postage on your device at any time.
View the Shipment report to see how much postage you are spending. The report includes a list of all the shipping labels you have printed along with their carriers and the amounts of postage.
Add or refill postage for your Print on Envelopes balance as soon as you receive a message that your funds are getting low.
You can apply to the USPS for a refund if your mail is damaged or incorrectly printed.
SendPro C devices have separate accounts for shipping and mailing. You must fund shipping label printing and envelope printing functions separately.
Refill your postage funds for shipping labels as soon as you receive a message that your funds are low.
Rate Change
A installation did not complete on your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto. You may be able to clear the error by updating and restarting your device.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
You can check to see if you have downloaded the latest rates for each postal class on your device.
Visit the Confirm your meter update page to ensure your device has the latest postage rates.
Confirm your USPS rates, to ensure that you print accurate postage.
Reporting, History & Accounting
Set the reporting period of an account report by setting its start and end dates.
Set the account report preferences to select the account level you wish to report on (Account, Sub account or Sub sub account).
You can add a Print on Envelopes account to track your costs for printing postage on envelopes. This is different from your PB account which is used to fund your postage and shipping labels costs.
Email an account report to keep a record of how much departments or clients have spent on their postage over specific time periods.
Run account reports to show how you spent your postage for a specific account or for all accounts over various time periods.
You can view and print a report of the shipping labels you have created on your device using the Shipping History app.
You can view and print all the USPS shipping label refunds you have requested on your device.
View the Shipment report to see how much postage you are spending. The report includes a list of all the shipping labels you have printed along with their carriers and the amounts of postage.
Product Orders & Returns
Applies to SendPro C Lite, SendPro C, SendPro+ Models with PCN 2H00 and 8H00
Follow these instructions to return your device to Pitney Bowes.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview