Frequently Asked Questions (FAQ) for the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Find answers to the most common questions we get asked about SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)
Find answers to the most common questions we get asked about SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto. Select a question to see the answer.
Sending mail
- How do I send First-Class Mail
- How do I print a shipping label
- How do I send First-Class Commercial Mail
- How do I send Certified mail
- How do I send Priority Mail
Connection issues
- I see the message "Sync your data." What should I do?
- I’m getting one of these error codes 23, 1803, 1811, 1813, 1814, 1815, 1816, 1825, 1829, 200D and DE00
Setup
Printing
- My device prints red ink meter stamps poorly or not at all. What should I do?
- I didn't put enough postage on my mail. How can I fix this, so I can send out this mail?
- How to Print postage without a date for pre-printed mailpieces
- I see the message "Ink waste pad is almost full..."
Reports
Postage funds
- How do I add money to my meter to print postage?
- How do I remove funds from Print on Envelopes and Shipping Label accounts?
- I purchased the accounting feature. How do I set up an account so that I can track my postage spending?
- What should I do when I see the message "Balance Too Low" or "Insufficient Funds"?
- I'm seeing "Something Went Wrong: There are insufficient funds to complete your refill" message Error 188A
Rate change
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UPDATED: April 08, 2025