Business Manager™ Support
Find solutions
Top Articles
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Top Articles
Learn how to install the Remote Services Rename patch for Business Manager.
Learn how to set up Business Manager (Z6SW, Z6SX)
Installation, Setting Up & Drivers
Learn how to download the latest Business Manager user guide and save it to the Business Manager Help menu.
Learn how to install the Remote Services Rename patch for Business Manager.
Network & Connectivity
Learn about the requirements for operating system, .NET framework, URLs, ports, firewalls, and proxy servers for IntelliLink Desktop.
Features & Settings
Learn how to add a new user to Business Manager.
Learn how to add, edit or remove a scheduled report in Business Manager.
Learn how to resolve Connect+ meter transactions that are not showing in Business Manager.
Learn how to add menu items to the shortcuts list and and remove items from the shortcuts list in Business Manager 7 or higher.
You can create scheduled tasks to automate the process of exporting transactions.
If you need to make changes to a user's permissions or password, you can edit the user.
If you need to prevent a user from using Business Manager, you can deactivate them. If you need to restore access to a deactivated user, you can activate them.
You can add scheduled tasks for automatically downloading transactions or syncing accounts with SendPro meters.
If scheduled tasks are no longer needed, you can remove them.
You can add additional surcharges to a specific type of mail class.
You can create a task to perform automatic backups of the Business Manager database.
Learn how to download the latest Business Manager user guide and save it to the Business Manager Help menu.
If needed, you can add new accounts, sub accounts, and sub sub accounts to Business Manager.
You can import transactions from another program or system into Business Manager.
You can change how IntelliLink Desktop manages the downloading of updates.
Frequently Asked Questions (FAQ) for IntelliLink Desktop
Learn about the requirements for operating system, .NET framework, URLs, ports, firewalls, and proxy servers for IntelliLink Desktop.
Network & Connectivity
Learn about the requirements for operating system, .NET framework, URLs, ports, firewalls, and proxy servers for IntelliLink Desktop.
Errors & Troubleshooting
Learn how to resolve when Business Manager cannot download Connect+ transactions.
If the Business Manager SQL Server fails a security scan, it may be because it's running an old version that may be vulnerable to attacks.
If imported transactions contain rounding errors, contact us.
Administrative tasks to perform may be shown in the Business Manager toolbar if Business Manager detects discrepancies or missing or unverified transactions.
If a Windows User Account Control message appears that requires a Windows login when trying to open Business Manager, it means that the Windows user account has lost its administrative or elevated privileges.
If the Total Cost on the DM Weight Break by Account-Carrier-Class report is incorrect, contact us.
If a date correction performed on a SendPro meter causes a discrepancy in Business Manager, contact us.
Learn how to resolve when the report size in Business Manager is too small.
Learn how to resolve the issue when the reports and transactions feature is grayed out in Business Manager.
Learn how to resolve common IntelliLink Desktop problems and error codes.
Learn how to resolve the error "Error number 3146. Database error. ODBC call failed." when closing Business Manager.
Learn how to resolve the error "Error fired in : Module MNTools - Class bas_DatabasesJET - Function Generation_Structure_Base_JET Error fired" message in Business Manager.
Learn how to resolve the message "Exception from HRESULT: 0x800A017D (CTL_E_INVALIDPROPERTYINDEX)" in Business Manager.
Learn how to resolve the error "Exception from HRESULT: 0x800A017D (CTL_E_INVALIDPROPERTYARRAYINDEX)" when viewing transactions in Business Manager.
The "Error fired in : Module MNTools - Class bas_DatabasesTampon - Function DataBufferSynchronisation_Bulk tblCompte -> tblCompte" message occurs because there are duplicate accounts.
The message "Unkown destination for this carrier/class" when importing transactions in in Business Manager.
The message "Some transaction entries are not uploaded to Accounting server. Archive cannot continue" means that there is ssue with the in Business Manager license key.
Learn how to resolve the errro "Log File open operation failed" in Business Manager.
Learn how to resolve the message "This program is already running on this computer. Please use the current session to administer the database." in Business Manager.
Learn how to resolve the error "The date format set by Windows (M/d/yy) is not accepted by Business Manager. See the LOG file for more information." when trying to open Business Manager.
Maintenance
Learn how to back up and restore Business Manager databases.
Learn how to archive transactions in Business Manager.
Rate Change
The USPS July 14, 2024 rate change is pricing only. There will not be a new CCF. The latest CCF file is version 075.
Reporting, History & Accounting
Learn how to generate a report from Business Manager.
Learn how to edit, split and void transactions in Business Manager.
Learn how to lock or unlock accounts in Business Manager.
Learn how to archive transactions in Business Manager.
Learn how to upload accounting data on the Connect+ Series and SendPro P Series.
You can export transactions from Business Manager in CSV format.
You can create different types of reports that are not included with Business Manager.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview