Resolve Connect+ meter transactions not showing in Business Manager
Learn how to resolve Connect+ meter transactions that are not showing in Business Manager.
Products affected: Business Manager
Issue
Connect+ meter transactions are not showing in Business Manager.
Cause
There are several possible causes for this issue:
- Data is not being sent to the Connect+ Cloud from the meter
- Data has not yet been processed through the Connect+ Cloud
- The Business Manager Connect+ Utility scheduler is not set up to download transactions
- One or more of the Business Manager services are not running
Resolution
Follow these steps to troubleshoot this issue:
- Select Home on the Connect+ meter to go to the home screen
- Select Manage Accounts. The Connect+ will attempt to transfer any transactions that have not been sent to the cloud.
- When the upload is complete, select Done
- Check Business Manager to see if the transactions appear
Note: Transaction data can take time to be processed through the cloud. After transaction data is uploaded, wait 24 hours before checking to see if transaction data appears in Business Manager.
- If the transactions still do not appear, double-click on the Business Manager Connect+ icon on the desktop
- Select Scheduling
- Under Scheduled Task, if a Transaction download task is present, and the transactions still do not appear in Business Manager, contact Software Technical Support
- If a Transaction download task is not present under Scheduled Task, follow these steps to set one up:
- Under Select Task, select Transaction download
- Under Select frequency, set Minutes to 20
- Select Add Task
- Select Close to exit the Scheduling screen
- Select the Download Transaction button to start the download manually
- Check Business Manager to see if the transactions appear
UPDATED: August 14, 2021