EnvelopeNow^™ Support

USPS released an update to PostalOne. The mail.dat file can no longer be uploaded with the old version.

Learn how to resolve PlanetPress not starting a job.

Answers to frequently asked questions about Full Service and TrackMyMail.

You can create a 7-day temporary license key to enable PlanetPress to be used while the client is waiting for the activation or reactivation process to be completed.

If the Log On as user password changes, you can update the PlanetPress services password for PlanetPress Connect.

If you need to change the archive settings for PlanetPress Connect, chat with us.

Learn about the supported versions of PlanetPress Connect.

Learn how to resolve the error "List index out of bounds (-1)" and the job not printing in PlanetPress.

If needed, you can reprint a USPS presort report for PlanetPress Connect.

Learn how to resolve the error "List index out of bounds (-1)" and the job not printing in PlanetPress.

If needed, you can reprint a USPS presort report for PlanetPress Connect.

Learn how to resolve the error "Index or primary key cannot contain a Null value" in PBFirst.

Learn how to resolve the message "PB PDF Merge fail" when processing PlanetPress Connect job.

Learn how to resolve the error "ConnectRight Mailer is currently running a job," when running a PBFirst or PlanetPress job.

Learn how to resolve the error "DataTables warning (table id = 'statusLog'): DataTables warning: JSON data from server could not be parsed. This is caused by a JSON formatting error." when launching the PlanetPress dashboard.

The message "Process Failed: Folder Capture" means that the file may still be open or in use by another user, or a security scan may be accessing the file.

The message "All in One" appears in PlanetPress Connect may be due to missing address data in one or more of the files.

If you see the message "PB PDF Properties" in the PlanetPress dashboard, the PDF files may be corrupt.

The message "PB Framework Import" occurs when the import files are missing from the import folder location.

The message "PB Framework Interface" occurs when the workflow is missing data.

The error "PBFirst Error: Sort_Probaddr->Error in sorting progaddr display order. File sharing lock count exceeded. Increase MaxLocksPerFile registry entry." occurs because number of locks required to perform a transaction exceeds the maximum number of locks per file.

If you see the message "Services not started. PlanetPress service is not started, please run Service first!" in PlanetPress Connect, the service will need to be manually restarted.

If you get the message "PB PLM Mailpiece Processing" PlanetPress Connect, try re-running the job.

The message "process failed: PB Files Out" means that the PlanetPress service may not have the permissions it needs.

The message "Process failed: Execute Data Mapping" occurs because the PlanetPress service has run out of memory.

The message "errUniversal process failed: PB CRM Monitor Check" means that the ConnectRight Mailer Hot Folder application is not running.

The message "PB Mailpiece Pull" appears because a file has become corrupted due to an improper shutdown or a power outage.

Learn how to resolve the message "W3001 : Error while executing plugin: Socket Error # 10061 Connection refused" in PlanetPress.

The message "Process: Task: 'Run Script' Index: 90 Message: Run script" appears because PlanetPress cannot access the data or file that it needs.

The message "Preprocessor Failed" appears on the Dashboard because there are issues with the data.

The message "PB PDF Merge" appears on the Dashboard because there is not enough disk space.

If the message "Faulting application name: PB Command Center.exe" appears when trying to open the PB Command Center, this means that there is an issue with the registry entries for PB Command Center.

If you receive the error "SEU4" when uploading a mail.dat file, there is an issue with the mail.dat job id.

If the message "Task: 'PB PLM DI2000 MRDF ... Cannot copy MRDF file" appears, turn the File Base Processing computer back on.

The message "process failed: PB Files In" appears because PlanetPress does not detect any data in the input location.

Learn how to resolve a PlanetPress job that does not complete.

Learn how to resolve when the PBFirst Automator keeps launching even after it completes job.

If certified barcodes are missing from your outputs, there may be an issue with the addresses or with the software.

If PlanetPress gets stuck while importing or extracting data, the input file may contain special characters or may not be in a valid format.

If a reprint from PlanetPress on RISO printer comes out blank or missing text, select Print as Image when reprinting.

If the dashboard is slow or not responding, the dashboard log file may be too big.