"Preprocessor Failed" message after starting a job in PlanetPress
The message "Preprocessor Failed" appears on the Dashboard because there are issues with the data.
Products affected: PlanetPress®
Issue
After starting a job, the message "Preprocessor Failed" appears on the PlanetPress Dashboard.
Cause
There are issues with the data.
Resolution
Ensure that all the data is in the correct folder for processing and that the data layout matches the last known working files.
UPDATED: October 06, 2023