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"PB Mailpiece Pull" message and job does not complete in PlanetPress

The message "PB Mailpiece Pull" appears because a file has become corrupted due to an improper shutdown or a power outage.
Products affected: PlanetPress®

Issue

The message "PB Mailpiece Pull" appears and the job does not complete.

Cause

A file has become corrupted due to an improper shutdown or a power outage.

Resolution

  1. In Windows Explorer, go to C:\pbCCMData\<UniqueProjectName>\.
  2. Delete the files FBP.JobId.Lock and FBP.JobId.

UPDATED: August 18, 2023