BOXpoll
A consumer survey on current events, culture and ecommerce logistics
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The 2024 consumer’s definition of fast shipping
After a turbulent few years, online shoppers’ definition of “fast shipping” has stabilized at an average of 3.1 days for 2024.
No box, no label, no problem
Two-thirds of consumers are willing to drive farther to drop off an online return if it will get them an instant refund.
Latest from BOXpoll
2024 Pitney Bowes Top Viewed Content
Celebrate Pitney Bowes' top content of 2024, from must-read blogs to insightful webinars, all helping you stay ahead in shipping efficiency and cost savings
The Power of ERP Integrations With ShipAccel
Discover how integration of ERP systems with ShipAccel streamlines order processing, improves accuracy, reduces costs, and enhances scalability for ecommerce businesses.
What is an ERP, a Shipping Tool, and How Do They Work Together?
Learn how ERP systems and ShipAccel shipping tools work together to streamline ecommerce operations, enhance efficiency, and drive cost savings.
How SMBs Can Improve Margins Leveraging ShipAccel Solutions
Learn how SMBs can improve profit margins with ShipAccel's S.M.A.R.T. strategies, including savings, cost management, rate optimization, and tech solutions.
Exploring 3PL and ShipAccel for Ecommerce
Discover the advantages of Third Party Logistics (3PL) and ShipAccel for ecommerce businesses. Learn how ShipAccel’s unique features can help reduce costs and enhance customer satisfaction.
Case Study: Autolights Streamlines Distribution with ShipAccel
Learn how Autolights streamlined its distribution and cut shipping costs using ShipAccel's multi-carrier software, boosting efficiency and customer satisfaction.
Shipping Tool API vs SaaS Solutions: Which is Better for Ecommerce?
Compare Shipping Tool APIs and SaaS solutions like ShipAccel to find the best fit for your ecommerce business. Learn the pros and cons of each approach.
Advanced Analytics: What’s Their Real Value in Shipping?
Discover how ShipAccel uses advanced analytics to boost operational efficiency and optimize shipping strategies for businesses.
Reducing Shipping Costs With a Shipping Software Solution
Reduce shipping costs and improve ecommerce profitability with ShipAccel. Optimize carrier rates, streamline operations, and enhance customer satisfaction.
Friends don't let friends print meter tape to ship
Learn how printing shipping labels can be much more cost effective than printing meter tape from your mail machine
Shipping dealbreakers: 3 signs it’s time to drop Stamps.com Enterprise
Find out how PitneyShip® offers a superior enterprise shipping experience—no deal breakers included.
What is Certified Mail® and how it works with USPS®
Learn how USPS Certified Mail provides senders with definitive proof of both sending and delivery by way of a tracking number and signature in this blog.
Simplify Shipping with ShipAccel
Learn how ShipAccel can help your ecommerce business maximize shipping efficiency and save on shipping through discounted or cheaper shipping rates.
Overcome these top 3 business challenges with shipping software
Your complete guide to navigating shipping and mailing
What is the best thermal shipping label printer?
There are a ton of shipping label printers on the market. Check out our buying guide for a comparison list of the best thermal printers to print mailing and shipping labels.
Unlocking Efficiency with Multi-Carrier Shipping Software
Selling online is all about speed, efficiency, and flexibility, especially when it comes to getting orders into the hands of customers. For business owners, the shipping process is where customer loyalty is won or lost. That’s where multi-carrier shipping software can help save the day. But what is it, exactly, and how can it turbocharge your shipping operations?
What kind of printer do I need to print shipping labels?
Printing your own labels can save you time and money on shipping. For most businesses, it comes down to three choices: inkjet, laser, and thermal. Read on to find out the advantages (and disadvantages) of each option.
How to create and print your own shipping labels from home or the office
When your schedule gets busy, having to go to the store or copy shop to print shipping labels can eat away precious hours of your time. Luckily, you can now create and print shipping labels right from home without any special equipment. All you need is your computer, a printer, and some paper. We’ll show you how.
How to Create and Print UPS Shipping Labels
Since 1907, UPS has been a trusted partner for shipping and receiving services among customers and businesses alike. But how do you create and print UPS shipping labels? We’ll show you how with our comprehensive guide.
Maximize profits with strategic shipping rules powered by data analytics
Shipping analytics can help your organization prioritize cost-effecting shipping methods through automated shipping rules.
Priority Mail® is actually shipping, not mailing
Priority Mail® delivers speed and reliability with every package.
No box, no label, no problem
Two-thirds of consumers are willing to drive farther to drop off an online return if it will get them an instant refund.
Smart lockers for business asset management
Learn how smart locker storage offers organizations a safe, secure and automated way to monitor and track the use of critical assets and valuable equipment.
Honoring Bayard Rustin: A Legacy of Resilience, Courage and Unity
As we recognize Pride, it’s imperative to lift up LGBTQ+ changemakers who stood up for and helped secure the freedoms we enjoy today.
Transforming Inbound Package Delivery with Rear-Loading Smart Lockers
Rear-loading smart lockers represent a significant advancement in package management technology, offering a perfect blend of efficiency, convenience, and security.
Enterprises are sitting on a mountain of shipping and mailing savings
Businesses constantly face the dual competing pressures of trying to manage costs while also maximizing their spend, attempting to thread the needle between these two needs so they either meet or come under budget. This has only been further exacerbated by the current business climate, where increased remote work has created a decentralized work environment that makes it even harder to control costs.
Prepare your organization to navigate the unexpected.
Prepare for the unexpected with a comprehensive mailing continuity plan. Pitney Bowes offers Onsite, Offsite, and Insight solutions for uninterrupted operations.
Revolutionizing Government Services: Tax Collectors Embrace Smart Lockers for Efficient Document Distribution
The integration of smart lockers into the tax collection system revolutionizes the way we interact with government services. These intelligent lockers offer a secure, convenient, and contactless solution to deliver items, catering to the evolving demands of our modern-day preferences.
The 2024 consumer’s definition of fast shipping
After a turbulent few years, online shoppers’ definition of “fast shipping” has stabilized at an average of 3.1 days for 2024.
The Importance of Disaster Recovery and Business Continuity in Mailing
Discover the importance of disaster recovery and business continuity planning in the mailing industry. Learn how Pitney Bowes Presort Services offers proven processes and nationwide facilities to ensure uninterrupted mail processing, safeguarding critical communications even in challenging times.
Journey to the C-Suite: Life Lessons to Advancing Your Career
In celebration of Women’s History Month, we sat down with the top women leaders at our company, Ana Chadwick, Executive Vice President and Chief Financial Officer, Shemin Nurmohamed, Executive Vice President and President, Sending Technology Solutions, and Debbie Pfeiffer, Executive Vice President and President, Pitney Bowes Presort Services. Together, they reflect on their unique journeys to the C-suite and answer a few of the questions on many working women’s minds today. Let’s jump into the conversation.
What are scopes 1, 2, and 3, and why they are important to your long-term business
Scopes 1, 2, and 3 guide businesses in addressing climate change, meeting disclosure laws, and achieving global environmental goals. Precise reporting, especially on Scope 3 supply chain emissions, is essential for effective reduction strategies. Pitney Bowes offers innovative CO2 measurement for parcel handling and transportation.
Black History Month: United in Harmony
Black History Month is an opportunity to celebrate the distance we have traveled and to reflect on the future.
Returns drop-off: It’s about the journey, not the destination
Three quarters of consumers value a shorter distance to drop off an online return over carrier brand loyalty.
Time is money, get the return picked up
Three-quarters of consumers (74%) would pay $5 for home pickup of online returns, depending on how far the drop-off location is from them.
Take command of your shipping: 7 game-changing ways to save
If you’re shipping to and from a dozen different locations every day, it’s crucial to have as much relevant information as possible. That’s where analytics come in.
The Power of Words
Dr. Martin Luther King, Jr.'s words resonate today: unity, service, and love. On King Day, let's build a beloved community—acknowledge our shared humanity, act for a better future, and stand strong in the face of challenges.
Siri, remind me to drop off my returns
We delve into which days of the week when shoppers are most likely to drop off online returns.
Wrapped in frustration
Almost three-quarters (71%) of consumers—and 4 out of 5 Millennials— have a reason to pay someone else to wrap their presents for them.
Boost Your Transactional Printing ROI with a Trusted First-Class Mail® Presort Partner
Partner with Pitney Bowes Presort for efficient mail processing, savings on postage, and simplified logistics.
Maximizing Your Mailing Efficiency with Presort Services
Elevate efficiency with Pitney Bowes Presort: cost-effective, time-conscious mail handling for significant savings and business transformation
First-Class Mail® Services from Pitney Bowes
Pitney Bowes, your trusted partner for precision, secure, and compliant mail services.
Powering Up Higher Education with Commingling
Pitney Bowes Presort Services offers bespoke, cost-effective solutions for flexible mail handling.
Transactional and Promotional Mailing: The Winning Combo in Marketing
Boost your business growth with strategic transactional and promotional mailing.
Making the Most of USPS Bulk Mail: Your Guide to Savings and Efficiency
Unlock USPS Bulk Mail Savings: Learn presorting requirements, minimums, and permit insights. Optimize efficiency with our guide for cost-effective mail campaigns.
Unleash the Power of Commingling with Pitney Bowes
Revolutionize your mailing strategy with Pitney Bowes Commingling. Maximize postage savings, reduce labor costs, and overcome mailing challenges.
Enhancing Reach with Integrated Direct Mail Marketing in Education
Elevate education marketing with Pitney Bowes: Integrated Direct Mail for targeted outreach, cost savings, and impactful engagement. Your trusted partner for seamless, efficient strategies.
Streamline Your Mailing with Pitney Bowes Presort Services
Optimize your mailing with Pitney Bowes Presort Services. Save on costs, enhance delivery, and stay compliant with our nationwide reach.
Enhancing Reach with Integrated Direct Mail Marketing For Non-Profits
Maximize outreach and fundraising for non-profits with Pitney Bowes' Integrated Direct Mail Marketing. Streamline processes, reduce costs, and boost donations with our presort services. Your trusted partner for impactful and cost-efficient strategies.
A glimmer of hope in the returns fraud wasteland
Shoppers who consider returns fraud acceptable are 10% more likely to find no-box/no-label returns difficult than those who adhere more closely to the rules.
Ultra-fast delivery: Worth the hype?
For consumers making casual purchases, the option of free next-day delivery has a negligible impact on cart abandonment, and instead cannibalizes those who would otherwise opt for standard ground delivery. For consumers making time-sensitive purchases, the option of free next-day delivery reduces cart abandonment, but more significantly cannibalizes those who would otherwise opt for store pickup.
A Journey to Success: PitneyShip Cube
The development of PitneyShip Cube reflects our commitment to a client-centric approach. Pitney Bowes is leading the way to reduce the complexity of sending.
A Focus on Early Literacy
Pitney Bowes Foundation emphasizes early literacy, partnering with organizations like Reading is Fundamental and Read to a Child. Join us in the transformative power of volunteering and smart investments in literacy. Make a difference in a child's life through the joy of reading.
BOXpoll Weekly Trackers
Interactive charts with real time consumer data on the pandemic, the economy and ecommerce
Understanding commercial equipment financing rates
No matter if your business is in the construction, healthcare, or manufacturing industry, obtaining the right equipment is crucial to success for small and medium-sized businesses.
The shippers’ race to a great tracking experience
Our secret shopping data from 2,100 online retailers reveals shockingly low adoption of the tracking features most important to online shoppers, creating opportunity for retailers to set themselves apart with simple—and often free—upgrades.
Consumers’ top tracking priorities
Consumers’ top three priorities from a tracking experience are delivery date information, the ability to see updates without entering log-in information, and the option to get SMS/text updates.
Future Proofing your Small Business
Financial Strategies for Forward-Thinking Manufacturers
New or used equipment financing: The 4 factors you need to consider
Your company is growing. Your sales teams have filled the sales pipeline and you're trying to keep up with demand. The next move is to invest in the heavy equipment that will help you grow your business.
Seven common mistakes in shipping rate negotiations – and how to avoid them
Your shipping data can be a highly effective tool in shipping rate negotiations – if you know how to use it. Discover helpful tips and mistakes to avoid.
USPS Ground Advantage: A Guide
Learn about USPS Ground Advantage, offering delivery between 2-5 business days, and how it differs from USPS first class and priority mail here.
How to Calculate Online Seller Shipping Costs: A Guide
Discover how to calculate shipping costs for your online business with shipping calculators as well as strategies for saving on e-commerce shipping here.
USPS Priority Mail® vs Priority Mail Express®: A Guide
USPS Priority Mail and Priority Mail Express are both great shipping options, but which should your business choose? Learn the differences in this guide.
International Shipping Guide: How-To and What to Know
Understand how to ship internationally, what factors to consider when shipping internationally, and rates from providers like USPS, UPS and FedEx here.
What is standard shipping?
Learn about standard shipping and how it compares to express, ground, and international shipping as well as delivery times in this 2023 guide.
Pitney Bowes Ranks on 2023 SmartWay High Performer List for Truck Carriers on Carbon Metrics
Our commitment toward this goal and our overarching mission to continuing to do the right thing, the right way, lead to our spot on SmartWay’s High Performers: Truck Carriers, Carbon Metrics ranking.
USPS Priority Mail Cubic: What is it?
What is USPS priority mail cubic shipping, what packages can you ship and what are the prices for it? Learn more in this Pitney Bowes guide.
2023 USPS Flat Rate Shipping Guide: Boxes, Envelopes and Pricing
Learn about USPS Priority Mail Flat Rate shipping box and envelope sizes, 2023 prices, how it works in this Pitney Bowes guide.
America’s next top shipping headache
Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.
Peering into Santa’s shopping list
42% of consumers expect higher free shipping thresholds, but 80% say they’ll buy online more or the same as last year. <br>The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.
Flat rate shipping prices for small vs large boxes
What is flat rate shipping and how do prices vary between small vs large boxes? Learn pricing by box size and provider here.
Two-day Shipping Options Guide: UPS, USPS, FedEx
Compare 2 day shipping options from UPS, USPS and FedEx in this guide and improve your shipping approach today.
The cheapest ways to ship internationally in 2023: A guide
Looking for the cheapest international shipping rates? Read this guide and learn the best prices from USPS, UPS, FedEx & DHL here.
How to Calculate Shipping Costs: A Guide
Calculating shipping costs helps you offer the best shipping experience to your customers and your business growth. Learn how get estimates here.
USPS shipping rates increase July 2023 – Weight Charts & More
USPS is increasing their shipping rates in July 2023. Learn how that will impact shipping by weight and postage rates here.
Guide to the cheapest shipping options for small business
Shipping costs for small businesses can be pricy and keeping costs low can your business grow. Learn the cheapest shipping options in 2023 here.
Everything to know about UPS 2023 shipping rate increases
UPS has adjusted their shipping rates in 2023. Learn how that will impact your shipping by weight and postage rates here.
The Cheapest Ways to Ship Packages: Beginners Guide
Learn the cheapest ways to ship your packages in 2023 with USPS, FedEx or UPS depending on your package size and weight in this guide.
2022 ESG Report
The management and stewardship of governance, environmental matters, diversity and inclusion, community and more, reveals our values, our culture and the driving nature of how we move forward with purpose.
Volunteering heats up at Pitney Bowes this summer
Several Connecticut-area teams came together over the past few weeks to make a meaningful difference by supporting nonprofit partners with a mission to provide resources and programs to ensure that all students have equal opportunity to reach their full potential.
Improve the campus experience with Smart Lockers
College students are looking for a campus with modern facilities and technology that support their lives. Smart Lockers for package delivery and on campus-storage provides the safety, flexibility and convenience they are looking for.
Over the river and through the woods to drop off pants and shirts
70% percent of online retailers offer returns drop-off and the average US consumer is willing to go 8.7 miles for it—but retailers should consider shoppers’ total travel distance.
Defining “fast” and “too far” above the 49th parallel north
The average Canadian consumer typically travels less than 6 km to drop off an online return and is willing to go almost 9 km.
Everything to know about FedEx 2023 shipping rate increases
Learn more about the FedEx shipping rate increases for 2023 and 2024 and how that will impact ground and shipping rates here.
Equipment Purchasing vs. Leasing
Having the right equipment to run your business optimally is essential. However, whether you decide to buy, or lease equipment depends on your situation. Explore your options and see what’s a fit for your business.
Celebrating 10 years as a Great Place to Work in India
Pitney Bowes has been recognized as one of India’s Best Workplaces 2023 by the Great Place to Work Institute. It celebrates 10 years on the list.
Shipping discounts available from UPS, USPS and FedEx
Utilize shipping discounts to decrease your business expenses. Save on shipping rates with USPS, UPS and FedEx.
The Hidden Costs of Shipping: Understanding the Total Cost of Delivery With Kevin Hernandez
The cost you pay for postage is far from the only cost associated with getting your package to its destination. Let’s look at some of the surcharges and fees associated with the total cost of delivery.
The Ins and Outs of Shipping Discounts With Christine Fede
Shipping discounts can save your business a significant amount of money. But understanding the different types of discounts and how to get them is crucial.
Managing Shipping and Mailing Costs in 2023: 9 Insights With Mark Eisenberg
Shipping and mailing costs are rising across the board in 2023. Sound shipping strategies will go a long way toward effective cost management.
Asian Resilience
As we celebrate Asian American and Pacific Islander (AAPI) Heritage Month, Sia Sheldon shares her story.
Shipping Analytics: Streamline Your Shipping and Mailing Operations
Learn how shipping and mailing analytics can help improve visibility over multiple locations.
Reduce and Reuse: Our Green Remanufacturing Cycle
Pitney Bowes has taken strong steps to reuse and remanufacture products to reduce greenhouse gas emissions that contribute to climate change, save natural resources, conserve energy, and reduce pollution.
Avoiding mail center challenges with online print and mail solutions
Avoiding mail center challenges with online print and mail solutions
Smarter Shipping: The Impact of Innovation and Automation
There is little question that automation and innovation drive efficiency. There are certain tasks only humans can do, but adopting cutting-edge technology can boost productivity, ensure accuracy, and drive data-driven decision-making.
Five Shipping Trends To Watch in 2023
Check out five focal points and shipping strategies we expect to see in 2023.
The PitneyShip ™ Cube: An All-In-One Solution for Your Shipping Needs
The PitneyShip™ Cube improves the e-commerce shipping experience by consolidating every step into one efficient tool.
What Makes a Good Box?
Business shipping is a careful balancing act between your needs and the customer experience. How do you choose the right box? Every industry — and every business — has different needs.
The Journey to Careers in Technology: Women’s Perspectives
We collectively represent different cultural backgrounds, generations and roles but we all work in the Innovation organization at Pitney Bowes and discuss how to inspire young girls to pursue careers in Innovation and STEM.
Reading Buddies
Through our global community involvement partner, the United Way, and our signature Dedication to Education volunteer program, we were able to engage more than 400 Pitney Bowes volunteers across 23 teams in North America in packing 1,735 Reading Buddies Kits.
A Culture of Innovation: The Right Thing the Right Way
Pitney Bowes is a global shipping and mailing company focused on providing technology and logistics solutions to streamline and improve business shipping operations.
Print labels without a label maker
You don’t need a special label maker machine to print your own address and shipping labels. A standard printer and printer paper are all that’s required. Don’t own a printer? There are workarounds for that, too.
Can I print shipping labels from my phone?
Whether you sell through your own website, a single marketplace or multiple seller channels, you can print shipping labels from all the major carriers from your phone or mobile device.
USPS® IMI: Compliance comes with benefits
The USPS is decertifying all postage meters that use IBI (Information Based Indicia) technology and is adopting a new technology standard called IMI (Intelligent Mail Indicia).
A Diverse Workforce: Now More Essential Than Ever
Black History Month is an opportunity to celebrate the distance we have traveled and to reflect on the future.
Streamline shipping with the right software solution
For secure, accessible, on-time data and a streamlined operation, manage your company’s shipping strategy from the cloud.
Package pickup: What services do different shipping carriers offer?
Every shipping carrier offers package pickup, but are there any differences in terms of time and cost savings? Learn more about your options in this blog post.
What you need to know about shipping insurance for eCommerce
Do you really need shipping insurance? Here are some reasons why additional security for your packages may be right for your business.
Save big with discounts on UPS shipping rates through PitneyShip®
UPS offers discounted rates on popular shipping services, up to 88%. With Pitney Bowes, start saving on shipping today.
USPS vs UPS vs FedEx: How you can get the best shipping rates
So many factors go into choosing a shipping carrier, from cost, rates, prices, speed and more. Determine whether your business should work with USPS, UPS or FedEx.
Shipping and handling: The ultimate guide
Shipping and handling can be challenging to navigate for eCommerce businesses. Use this guide to calculate fees and manage shipping and handling processes.
Flat Rate shipping: Rates, prices and how it works.
What is flat rate shipping and how does it work? Learn more about the different shipping options available for your business.
The State of U.S. Shipping
In a global economy, shipping information is often presented in a global context, but U.S. companies have a vested interest in the state of domestic shipping.
Martin Luther King, Jr. Ave
Monday, January 16 Pitney Bowes celebrates the work and legacy of Dr. Martin Luther King, Jr. through a day of service named in his honor. Another way that we honor individuals is my naming streets after them. In many ways life on “King Street” sits at the intersection of the pain, the progress, and the promise of the journey to equality for all.
Let’s get digital (with returns)
Our first BOXpoll topic of the year came to us from one of our clients, an apparel brand whose target demographic is women age 45+.
Your customers’ growing procrastination is costing you
Trunk time. It’s a term we coined back in 2003 to call attention to how long consumers tend to wait before returning an online purchase, often because of the perceived inconvenience of having to travel to a returns drop-off location.
Expedited shipping: The ultimate guide to shipping products faster
When standard shipping speeds aren't fast enough, expedited shipping offers accelerated delivery. There are plusses and minuses to accelerated delivery meaning they may have higher shipping costs but often offers the predictability of delivery-rate guarantees. Depending on the carrier, services such as express shipping, two-day or next-day delivery are some of the expedited shipping alternatives.
Which UPS shipping option should I choose?
Shipping for business is more than getting packages where they need to go. Finding the best UPS domestic and international shipping rates for your budget and timeframe keeps costs to a minimum without sacrificing business goals.
Overnight Shipping: Comparing Speed, Cost and How it Works
Carriers like UPS, USPS and FedEx offer overnight shipping options. Here, we'll talk about how overnight shipping works, and compare speed and costs.
How to create a great shipping, return and exchange policy for your ecommerce business
Shipping, return and exchange policies give customers all the information on how packages are delivered and, if need be, returned. Understanding what deliveries cost and when they’ll arrive leaves a positive impression on customers. Even if they don’t anticipate a return or exchange, knowing their options can make them more comfortable with a purchase.
End-to-end shipping control for enhanced efficiency
Simplified, centralized shipping control adds value to the customer experience with reliable, on-time delivery. Customer satisfaction drives loyalty, and when customers have shipping options and current tracking data at their fingertips, your company delivers a more satisfying experience.
UPS® Ground vs. USPS® Priority Mail® vs. FedEx® Ground: Which service is best?
Compare shipping rates for UPS Ground vs. FedEx Ground vs. USPS Priority Mail. See examples and determine which option is best for your business.
Finding new ways to combat the rising costs of mailing.
In 2023, mailers have a handful of ways to save significantly on postage costs.
The Black Friday/Cyber Monday report card
34% of consumers are likely to shop online more than they originally expected between now and Christmas.
The Rorschach calendar test goes international
Retailers should avoid setting international shipping prices at checkout based solely on the cost of shipping and consider placing premiums in market where consumers value speed more highly.
Smart Lockers: Safety, Security, Convenience, and More
Smart Lockers integrate advanced technology with storage hardware to simplify the package delivery and pick-up process.
Smart Strategies for Seasonal Shipping Success
Holiday shipping challenges aren’t reserved for ecommerce. Seasonal parcel volume spikes and carrier peak increases affect every shipper. How will your business manage the busiest shipping season of the year?
The Weight of Reflection
To honor Veterans in November we think about and thank individuals for their military service. From our own PB employee, Sean Kane, talks about how Veterans Day is one of the few times during the year that we reflect upon what military service means to our nation and how that service impacts veteran's lives.
Density, schmensity
Episode 14 – Barriers to multicarrier ahead of peak and 2023
Proceed With Caution: 3 Shipping Mistakes to Avoid
Shipping needs differ depending on the size of the company and the scope of its delivery operations, but enterprise shipping is typically the most complex. Simplify enterprise shipping by avoiding these common mistakes.
“Yes, I’m still in Canada”
Episode 13 - Cross-border insights from Canadian and US consumers
Shipping Technology: Simplify Your Seasonal Strategy
Black Friday and Cyber Week are just around the corner. Get ready with a streamlined seasonal strategy supported by the latest shipping technology.
When the 360 review feels more like Mean Girls
We're pulling back the curtain on how well the departments inside ecommerce companies work together.
Santa’s hunting for discounts
It’s the most wonderful time of the year… for people who aren’t trying to forecast ecommerce peak demand amid inflationary pressures
The state of shipping and logistics
As we get ready for the holiday season, read on for how to get through these challenging times.
Eco-friendly Shipping: Sustainable Shipping and Packaging Tips for Your Business
Pitney Bowes has a long history of leadership in shipping. It also has a longstanding commitment to environmental stewardship — a commitment it extends to employees, clients, partners, and customers.
Managing the High Cost of Peak Shipping
Carriers are raising shipping rates and adding surcharges in preparation for peak seasonal shipping. How can your business prepare for — and manage — the financial toll of peak shipping?
Pitney Bowes Parcel Shipping Index Reveals China Is First Country to Ship 100 Billion Parcels
Latest International Index finds 5,000 parcels shipped every second in 2021 as global carrier volume reaches 159 billion and parcel revenue reaches $491.5 billion
Being a great workplace needs to be purposeful. It doesn’t happen by accident.
Pitney Bowes recognized by the Great Place to Work® Institute as one of India’s Top 20 Best Workplaces; Asia’s Top 50 Best Workplaces; and India’s Top 10 Best WorkplacesTM for Women 2022
Revisiting the charcuterie cat
Episode 12 - Best practices for upcoming peak season
Retailers’ top tracking priorities
Delivery tracking is a highly mature and largely commoditized space with several dozen providers of tracking software, in addition to solutions offered by carriers themselves.
Don't be a hoser: What Canadians expect from online order experiences
This month on BOXpoll, we’re focusing on Canadian consumers, digging into their sentiments about ecommerce with a lightning round of delivery questions.
3 Steps to Holiday Shipping Success
Holiday shopping — and shipping — starts earlier every year. Get ready to deliver a successful season with these three steps and state-of-the-art shipping solutions.
Holiday Peak Rate Increases with Savings Tips from Tom Hazel
Nobody knows the ins and outs of shipping rate increases — or has more insight into their impact — than Tom Hazel, Pitney Bowes VP of Carrier Solutions, North America.
Asia's Best Workplaces 2022
Pitney Bowes India has been recognized as one of Asia’s Best Workplaces For 2022 by the Great Place to Work® Institute for the second consecutive year.
Mi historia
When it comes to celebrations, there is no bigger celebration of Hispanics and Latinos in the U.S. than Hispanic Heritage Month.
The Importance of Summer Learning
Access to strong summer enrichment programs for young students can make all the difference.
Meeting the Challenge of Technical Service Delivery Today
Finding technical talent is increasingly difficult while client expectations for great service continue to rise.
Revisiting the moonlighting MMA fighter
Episode 11 - Challenges and takeaways from 2021 peak season... and lessons to apply this year.
Returns fraud on my mind
Consumers open up about which kinds of returns fraud are socially acceptable
No post on Sundays
This month on BOXpoll, we wanted to get more insight into how consumers think about delivery days.
The not-so-distant echo of school bells
It’s that time of year again for many parents in the U.S.
Returnament: Run me my refund
We pit fast store credit against delayed refunds, and fast partial refunds against delayed full refunds.
5 ways to simplify your shipping with PitneyShip® shipping software
Learn how to make shipping and mailing easier with the help of PitneyShip® shipping software. Take the complexities out of your shipping today.
Rising interest rates and surging inflation: What it means to business owners?
Entrepreneurs, businesses, workers, and investors have every incentive to solve problems related to supply chains and labor shortages. There are things that we know about inflation and its effects that must be kept in mind.
Trading in the Pontiac for a Tesla
Episode 10 – Reducing return rates and paying to offset carbon footprint
2021 ESG Report
The report, filled with discussions of governance, diversity and inclusion, safety, carbon neutral commitments, community leadership and so much more, is in many ways a strong look at our culture.
Returnament: A war of shipping labels
Printed return labels emerge as the friction heroes against QR codes for most consumers
Hunting for gold: Retailers’ return tactic wish lists
While mid-market retailers are most focused on reducing return rates, enterprise brands are most concerned with lowering returns costs to improve their bottom lines.
Getting into the online exchange game
56% of consumers want more retailers to offer convenient online exchanges. Of those, more than half say the process is often inconvenient.
Share your ETA when you’re OTW
77% of consumers wish more retailers offered estimated delivery time as part of tracking, but more than half notice it’s often inaccurate.
What is a shipping label?
A shipping label displays all the information a carrier like USPS needs to deliver a package to its intended destination, including names, addresses and tracking codes.
Powered by recycled Nespresso pods
Episode 9 – The great dispersion challenges sustainability
5 Office Design Ideas to Recharge Your Workplace | Pitney Bowes
The modern work environment has evolved. Here are a few office design ideas to make sure your office layout is working for you.
7 Workplace Management Tips to Keep Your Office Running Smoothly | Pitney Bowes
It takes many hands to make a business function. Workplace experience managers offer their thoughts on how to keep offices working well.
Building an Inclusive Workplace for your LGBTQ+ Employees
Is your company a welcoming place for lesbian, gay, bisexual, transgender, and queer (LGBTQ+) employees? Chief Marketing Officer, Bill Borrelle weighs in.
America’s ecommerce exceptionalism?
Consumers are willing to pay similar shipping amounts from Canada and China, revealing a belief that it’s just as difficult to deliver items from Canada to the US as it is to deliver items from China.
Returnament: Home pickup and drop-off locations
When it comes to carrier drop-off locations, the post office wins solidly as “the best balance of friction” against its two biggest competitors.
Too many cooks in the kitchen?
42% of retailers give their logistics and operations leaders final authority on choosing a delivery carrier, while only 27% give operations teams the same authority for carrier rating and manifesting software.
India's Best Workplaces 2022
Pitney Bowes has been named one of India’s Top Best Workplaces for 2022 by the Great Place to Work®️ Institute for the 9th time.
Is normal really back?
While COVID is now at the bottom of shoppers’ reasons to buy from home, more than half (56%) said their motivations for buying online have changed since the peak periods of the pandemic.
Simplify your carrier payments in 3 easy steps.
Simplify your shipping payments. Switch to carrier payment options in 3 easy steps.
Let's issue refunds in Bitcoin (and other ways to lower return rates)
Episode 8 - BOXscore Deep Dive Pt. 2
Third party returns pickup is an unproven rookie
Despite being pitched as an ultra-convenient returns option, consumers rank third-party delivery services solidly last out of different methods for initiating a pick-up.
What is green worth?
More than one-third of all consumers—and more than half of Gen Z—are willing to pay for retailers to take some sort of action to reduce their order’s carbon footprint. Gen Z is willing to pay more than double the average.
Multicarrier appears to be a privilege
More than one-third (39%) of U.S. online retailers cite fear of losing volume discounts as a top obstacle to furthering their multicarrier strategies
Leaky international checkouts
Between 71-82% of shoppers say they’ve abandoned orders from the U.S. because they did not want to risk paying import duties due to DDU shipping.
Is tomorrow worth 3 dollars?
Episode 7- Mystery shopping experiences
International carts gone MIA
Expectations around cross-border delivery aren’t changing—but more international shoppers think shipping is too slow.
Introducing: Returnament 2022
Amid all-time-high return rates, Pitney Bowes created a competition to find the best balance between returns convenience and just enough friction
15 Insider Shipping Tips
15 insider shipping tips and tricks from our live webinar, hosted by Pitney Bowe's own, Sean Kane, director of channel enablement and strategy.
The 2022 definition of fast....is basically the 2021 definition of fast
Despite being anxious to get back to pre-pandemic lives, consumers are still gauging speed through a COVID lens
How Pitney Bowes Can Upgrade Your Office Operations
With end-to-end shipping and receiving solutions, smart storage and more, Pitney Bowes is here to help you do business better.
5 Ways to Take Back-Office Operations to the Next Level
What does an operations department do to ensure remote employees get the support they need? More than ever, managers are stepping up to create smarter processes and better outcomes.
The cat’s ordering charcuterie boards
Episode 6 – Peak Recap 2
Moonlighting MMA fighter
Episode 5 – Holiday Peak Recap
Retail resilience in the face of new economic realities
How contactless smart locker technology helps retailers succeed and deliver unexpected customer experiences.
Finding the Perfect Partner for Service Support and Delivery
Providing excellent customer service and user experience is a game-changer in business today.
Simplify your shipping bills.
Tired of staring at a huge stack of bills from FedEx, UPS, USPS, DHL and other carriers? Then it’s time to take control of your shipping payments. Learn how our carrier payment options may greatly simplify your AP process.
Due to fears of inflation, half of shoppers are discount shopping for groceries—but not much else
51% of shoppers are discount shopping for groceries, but far fewer are bargain hunting for discretionary purchases.
When faster isn’t actually better
Accuracy continues to win out over speed for estimated delivery dates—even with early deliveries
Curb (or couch) your enthusiasm?
We ask consumers whether buy-online-pickup-somewhere is eating into the popularity of home delivery
Throwing pottery on a Peloton while playing Pac-Man
94% of consumers now have a hobby. More than one-third of Millennials and Gen Z are likely to pay for expedited shipping for hobby-related items.
5 ways to automate enterprise shipping
See how your organization can save time, money and headaches. Learn how to automate enterprise shipping within your business with these 5 tips.
Rethinking how to grow a small business
Understand key strategies for SMBs to manage financing and access growth capital.
Time to cash in your (gift) chips
Gen Z and Millennials came out on top of the holiday gift card game, but spending plans vary significantly.
Is crime hurting in-store or online sales more?
Concern about crime is causing more than a third of consumers to change their shopping behaviors.
An evolving definition of returns convenience
Forged during the pandemic, consumers’ definition of ‘easy’ returns continues to shift
Omnichannel, Omicron, and on and on
Two-thirds of consumers are concerned about the Omicron variant. Half plan to alter shopping habits.
UPS SurePost® vs. UPS Ground®: How to choose the right option
Exploring UPS shipping options? We’ll explain the difference between UPS SurePost® and UPS Ground® so you can decide which service is best for your business.
Pretty good...if you don’t remember how Fruit Loops tasted
Episode 4 – Online Brands
Return to Office — Innovations at work
The pandemic challenged businesses to adapt and do things differently. See how companies are navigating the complexities of new office demands.
One person’s return is another one’s treasure
Recommerce, regifting, returns…and unrealized opportunities
Scotch tape…and a bottle of scotch
Online shoppers frustrated with gift wrapping yearn to have retailers do it for them
Santa tracker fudge factor
Updating delivery dates after the buy button results in happier customers
A (supply) chain reaction
Consumers expect supply chains disruptions to continue next year, and are already making plans
What Is Presorted First-Class® and Presorted Standard Mail®?
The USPS offers discounts on Presorted First-Class Mail and Presorted Standard Mail.
A very introspective camel
Episode 3 – International Ecommerce
3 Ways to Gain Control Over Marketing Mail Campaigns
Here are three areas where more control over the marketing mail planning process allows businesses to design more successful campaigns.
The North Pole is floating off Long Beach
Despite supply chain issues, many consumers are holding out for better holiday deals
Patience may not be dead... yet
Most consumers prioritize price over shipping speed and brand loyalty. But if delivery is too slow, retailers risk losing the purchase entirely.
Gift cards will fuel the 12 days after Christmas
More than half of consumers plan to spend gift cards received within weeks of this holiday
International ecommerce, holiday port congestion and smoked salmon
Episode 2 – Trends in international ecommerce
Post-purchase marketing strategy
You've made the sale. What now? Learn how to enhance the post-purchase experience with retention and loyalty strategies, effective returns and post sales logistics.
How a small package shipping company can help grow your ecommerce brand
With the right small package shipping company, your ecommerce brand can create an even better online customer experience. We’ll show you how.
7 ecommerce returns challenges and how to solve them
Learn how tackling the challenges of ecommerce return scan optimize reverse logistics and enhance the customer experience.
Ground shipping vs air shipping services: Which is better for ecommerce?
With ecommerce shipping, it can be a tough call choosing between ground shipping services and air shipping. We’ll show you which is best for each type of order.
Ultra-fast? Sure. Ultra-loved? TBD
Market hype has grown around delivery within an hour. But how much are consumers bought in?
Is waiting still the hardest part?
We ask cross-border consumers how their expectations have changed about delivery speed
BTW LMK RN: Texting & tracking
Getting delivery tracking updates via SMS/text has never been more popular
It’s beginning to look a lot like ecommerce
Consumers plan to do more than half their holiday shopping online, and nearly half are starting early
Pitney Bowes Named A Great Place to Work in India
Pitney Bowes has been named one of India’s Top 25 Best Workplaces 2021 by Great Place to Work®️ and The Economic Times.
Pitney Bowes named Forbes World’s Best Employers of 2021
Pitney Bowes was named to Forbes World’s Best Employers of 2021 list. The recognition reinforces Pitney Bowes reputation as a company that provides excellent employment opportunities and that Pitney Bowes does the right things, the right way.
Pitney Bowes Recognition for the Environment
For the second consecutive year Pitney Bowes was awarded Excellence in Greenhouse Gas Management by achieving significant reduction goals.
How any organization can show value early and often to its clients
It doesn’t matter what role or job function you have – or where in the world your clients are — you must start with their definition of value, so you can deliver it to them from Day 1
Fundamental to ongoing business success: Earning and building trust
On the heels of our transformation into shipping and ecommerce logistics, ensuring we have the trust of our clients is key to our next chapter.
Exceeding CX expectations through data and humanity
It doesn’t matter what role or job function you have — when it comes to CX it’s about understanding the client, anticipating their needs, and then going the extra mile and, simply put, delighting them.
Returning to pandemic pastimes
Hobbies picked up during the pandemic come with higher expectations—especially around returns
SubSummit Special Edition: The loneliest AI
Chatbots hold great promise for retailers—but what do consumers think?
SubSummit Special Edition: Trials and Tribulations
Free trials have low adoption among subscription retailers—but 1 in 3 consumers will bite
A Delta in consumer behavior
The new surge in COVID-19 cases is altering consumer behaviors—again—ahead of peak season
Five things workers want from a reinvented workspace
As offices reopen, what do workers really want from their workspace?
Make the right technology decisions to improve business outcomes.
Key questions to consider when evaluating solutions for shipping, mailing and receiving
Innovation Means Putting Clients at the Center
LUMA Institute’s CEO, Chris Pacione, took to the virtual stage with Ruth Frank (VP, Experience Design) to tell the story of collaboration and change at Design Thinking Virtual Experience 2020.
Stretch pants are the new…pants
The (ahem) expansive popularity of athleisure drives lower return rates
A kinder, gentler shopper?
Consumers expect to have issues shopping this holiday. Here’s how they’re adapting.
There’s no second place in a popularity contest
US brands regain standing among cross-border consumers
Brexit’s effect on US brands
Half a year after Brexit, UK & EU consumers are adapting with new habits
Understanding fashion ecommerce: from purchase to fulfillment to returns
As fashion ecommerce grows, its challenges grow too. Whether it’s a sales, fulfillment, unboxing or returns challenge you’re facing, learn how your apparel brand can overcome it by embracing the opportunities online retail offers
8 common challenges of cross-border ecommerce
Before your business starts taking those international orders there’s eight cross-border e-commerce challenges you should be aware of and prepare for as you define your cross-border strategy.
Get the facts: ePacket delivery from China
Learn everything you need to know about ePacket delivery from China—including, shipping, tracking, delivery times, costs and more.
How to speak like a cross-border entrepreneur
Cross-border ecommerce can be confusing. Learn how to talk the talk with these key industry terms.
What’s up with the USMCA? Ecommerce with Canada & Mexico
Learn the latest in North American trade regulation and how the USMCA impacts your cross-border ecommerce strategy.
The impact of the USPS® 10-year plan on ecommerce and consumers
The USPS® 10-year plan, Delivering for America, has the shipping and mailing world abuzz. Mailers, shippers and workshare partners alike have reasons to both celebrate and harbor some concerns.<br><br> How will the proposed changes impact ecommerce, mail, consumers and the service the USPS is most lauded for—that famous last mile?
In a remote working world, everyone is now responsible for business shipping and mailing
Working remotely has quickly evolved from an employee perk to the new normal. One operational business function being impacted by this transition is shipping and mailing. Every employee is now a potential business shipper and mailer; it no longer falls on one dedicated team in one part of the office. But that also means everyone suddenly has a lot to learn.
Have normal, will travel
Nearly half of consumers are taking more than one trip this summer, driving spending habits in new directions.
Pitney Bowes joins with others to support education equity
In link with Pitney Bowes support of Education Equity the Fairfield County’s Community Foundation (FCCF) in Connecticut recently announced the formation of the Fairfield County Corporate Collaborative for Education Equity.
Together We Thrive
This past year has taught us that we have a responsibility to our communities as business leaders and citizens, uniting and taking action at a local level to help shape the future of education.
How a secure locker system makes delivery safer
No matter if it’s a sensitive internal document or a routine mail-order parcel, you can protect and track every delivery with a secure locker system. We’ll show you how.
What is smart parcel locker software?
The software is the intelligence behind a smart locker. Learn how the systems work from both user and administrative perspectives.
Smart (Electronic) Parcel lockers: How much will it cost your organization?
You want to install a smart locker system, but you’re trying to determine what a parcel locker system costs. Here are factors to consider when deciding on pricing.
The benefits of smart locker systems for businesses
Discover the benefits of smart lockers and their numerous applications for your organization’s packages and assets.
Smart Lockers for Business: The Ultimate Guide
For decades, businesses have embraced technology to streamline processes, launch new services and transform nearly every facet of the enterprise. However, one segment of the workplace is often overlooked during digital transformations: the mail center.
Everything you need to know about smart lockers
Organizations of all types and sizes share the same challenges today: an exponential growth in incoming packages, the need to share resources among a hybrid workforce, an increased focus on health and safety and heightened expectations for intuitive digital experiences.
Smart Lockers for Schools: university & college smart lockers
Our digital lifestyle has reshaped campus life, and no one has felt the impact more than the campus mail centers managing volumes of inbound parcels, space limitations and labor-intensive delivery processes.
Smart parcel locker market trends: How big is the smart lock industry?
The smart locker industry has exploded in recent years. Learn how businesses have adopted the technology to understand the opportunity.
Modern smart lockers: The future of package delivery for retail & business
The histories of delivery and lockers converge in the advent of modern smart locker solutions for retail and business. Learn what's happened and what's next.
BOPIS and BOPIL? Buy online pick up in store or locker?
The pandemic ushered in the age of contactless commerce—and it might be here to stay. Learn how businesses are including lockers in their Buy Online, Pick Up in Store options.
The benefits of buying from American smart locker manufacturers
A smart locker system is a big investment. See why choosing an American locker system is the smart investment choice for your organization.
Smart locker sizes for delivery: Turnkey and modular system designs
When it comes to locker systems, size is top of mind. Learn about typical installation sizes for locker design systems and choosing between turnkey or custom locker solutions.
3 Smart Locker Use Cases: Enterprise, Higher Ed & Government Applications
Organizations of all types are embracing the smart locker trend to manage overtaxed mailrooms and enhance services in innovative ways.
Peak purchasing preview
We asked consumers when and how much they expect to spend this holiday. The answers weren’t what we were expecting.
Return of the Zoomies
In-school learning is set to return in full force. What does this mean for back-to-school sales?
6 cost-saving ideas to improve eCommerce profit margins within your online business.
Keep more money in your pocket with these 6 ideas for improving eCommerce profit margins and grow your online business.
Why it’s smarter to mail your books, catalogues, flats and enrollment kits with a trusted partner
The U.S. Postal Services delivers more than 6 billion packages annually and expects total package volume to increase approximately 7% by FY2030.
Commutes and curation
You’ll be surprised how reopening offices is impacting the subscription industry.
Mid-term report cards
Halfway to peak 2021 and amid pandemic recovery, we asked consumers to grade their online order experiences by retail category.
Spandex killed the bracketing star
The unexpected (and profit-driving) side effect of elastic waistbands on return rates
Logistics needs people. So where are the people?
We explore why there’s a logistics labor shortage in the midst of massive unemployment.
What’s the value of a guarantee?
Guaranteeing delivery builds confidence, conversions and (gasp) beats fast shipping with most consumers.
The road rules of ecommerce refund and return policies
Learn what makes for a good ecommerce return policy and refine your own policy with these strategies and samples.
Strategies to reduce ecommerce return rates
See the most recent ecommerce return statistics and learn what you can do to reverse your own average return rates.
Ecommerce returns management: Best practices for handling returns
Returns are a critical component of ecommerce logistics and the customer experience. Get a crash course in ecommerce returns management, including best practices for store policies, tracking, communication, and marketing opportunities.
Ensuring secure package delivery for ecommerce orders
Here are some tips and strategies to delivering parcels securely.
Presorting Postcards: First-Class® and Standard Mail
Learn how your organization can qualify for Standard or First-Class® presort postcard rates.
Factors to consider when choosing the best package delivery service for ecommerce shipping
Which package delivery service is best for ecommerce shipping? We’ll show what factors you need to consider so that you create the best customer experience.
US Postal Service® Bulk Mail Requirements
Learn the ins and outs of USPS® presort requirements—from how many pieces of mail qualify for bulk rate to acquiring a USPS bulk mail permit.
Nonprofit Postage Rates
The USPS offers special non-profit postage rates. Learn whether your nonprofit mailings or those of your clients qualify
Pitney Bowes Mail Processing Centers
Pitney’s Bowes mail centers leverage proprietary technology and our partnership with the USPS to help businesses unlock efficiencies, savings and productivity.
Outsourcing Mail Processing for Postage Discounts
Why should you consider outsourcing your mail processing? It’s all about economies of scale.
5 Things to Consider When Picking an Ecommerce Fulfillment Center
When it comes to choosing an ecommerce fulfillment center for your online business, there are crucial factors to consider before making a decision.
The Top 10 Ecommerce Logistics Challenges for Online Retailers
Sometimes the real challenge for online brands begins after an order is placed. Discover the top 10 ecommerce logistics challenges that hold back brands.
What is 3PL and How Can It Benefit Your Ecommerce Business?
Third-party logistics providers can help you grow your ecommerce business without stretching your resources or incurring additional risks and costs.
What is E-commerce Logistics?
Understand ecommerce logistics, supply chains, each of their moving parts, and how they apply to an online business.
Packaging in the age of YouTube
We return to one of our most popular topics—what consumers believe packaging is worth. Gen Zers (among others!) continue to surprise us.
Slow your roll
Fast delivery isn’t as fast as you might think — and might not be worth as much as it recently was.
Like having a limb ripped off
We asked consumers how they felt about various returns initiation processes. The responses were mostly metaphorical.
Song of the Summer: Stimmy & Jab?
How much of an impact will the vaccine have on summer spending? The answers surprised us.
Vürtdaførk: IKEA, digital brands and the fate of the print catalog
Just as the furniture retailer goes all-in on digital, digital brands rediscover the catalog.
Checking the green box
Brands are weighing the business value of sustainable products and packaging. Here’s what consumers think.
Brought to you by Lockport Gambino Ford
Episode 1 – Impact of vaccine distribution on ecommerce
How do you say…’never mind’?
We asked cross-border shoppers about their pain thresholds—with returns
Rockwell was right: somebody’s watching (and we’re mostly ok with it)
Most consumers have become inured to highly personalized retail marketing. But many are getting creeped out.
Green acres is the place to be
The physical dispersion of consumers will change everything…and also ecommerce logistics.
Big in China
While apparel & accessories are popular everywhere, these categories do particularly well in specific cross-border markets.
Returns: a convenience wasteland?
More than 3 in 4 consumers said recent online returns experiences were a hassle. We wanted to learn why.
Speed is in the eye of the beholder
Here’s where distance doesn’t lower shipping expectations among cross-border consumers.
The junk in your customers’ trunk is costing you
The pandemic is affecting the time it takes to recover online returns while impacting customer service calls.
Disapproving neighbors…are still neighbors
We built a Cross-border Market Value Model to stack rank opportunities for US brands among skeptical international consumers.
Southern exposure: Canadian attitudes towards US brands
Canadian consumers report spending 41% of their total online purchases with US-based retailers.
More than Netflix & Stitch Fix
Subscription services—both digital and physical—have seen significant growth in the pandemic. <br>But does the adoption have staying power?
10 home office productivity tips for running a successful home-based business
No matter if you run a home-based business or work remotely, discover these 10 home office productivity tips to help you make the most of your days.
Long distance relationships are hard
Brexit agreement redraws lines among cross-border consumer behaviors.
The vaccine cometh: what’s on consumers’ minds?
42% of consumers plan to shop even more online after the pandemic ends.
Report card time: how did consumers grade peak season?
Consistently more than half of consumers shopped online each week through peak. While 1 in 4 experienced delivery delays, most seem to have graded retailers on a curve.
Here come the returns
This peak, home pickup is the #1 returns option for COVID-weary consumers, yet half don’t know which carriers offer it for free.
How to Improve the Speed of Your Marketing Mail Campaigns
How do marketing mail delays happen, and how can businesses improve the speed of their campaigns?
How can I reduce shipping costs for my small business?
Discover how you can better calculate and reduce shipping costs for your small business. Start saving on shipping fees today.
Is it cheaper to print address labels at home?
If you need to print batches of address labels—or shipping labels, if you’re running a business—it’s almost certainly less expensive to print them yourself. We’ll explore some common options and help you decide what’s best for your needs.
What is the difference between first class mail and regular mail?
First-Class Mail® service is an affordable and easy way for your small business to send postcards, envelopes, flats and lightweight packages.
Porch piracy is a problem. Or so I’ve heard.
7 in 10 say that it’s a problem that needs to be solved ASAP. 1 in 5 have actually experienced it.
"Sometimes the only thing I have to look forward to."
Amid the monotony of pandemic life, consumers find value in receiving and unboxing online deliveries.
How many deliveries are too many?
More than half of consumers have become more aware of the growing mountain of boxes at their doors since the start of the pandemic. Few feel inclined to change it.
Consumers may be lacking a sense of urgency
Consumers were slow to get started on online holiday shopping although 36% plan to pay for expedited shipping in the final week of the season
Packages that require a customs postage form
Selling and shipping to customers overseas? Learn which type of packages require customs postage and what you need to know to correctly fill out customs forms.
Top 5 home shipping tips for small businesses
Ready to join the ranks of successful online sellers? Start selling like a pro with our top 5 tips for small home-business shipping.
How to buy a shipping label and get it printed
Buying and printing your own shipping labels online is a simple way to streamline your fulfillment process and save big on postage costs.
How to Print Postage Labels at Home
Marketplaces, carriers and subscription-based services all offer ways to buy and print postage labels at home. Learn which option is the best choice for your business.
What is priority mail and how does it work?
Shipping Priority Mail from home is easy and economical. Just ask all the online sellers who choose Priority Mail to save money and enhance their customer service.
What is international postage?
Ready to take your business global? Here’s everything you need to know to navigate the complexities of international postage and shipping.
What is Media Mail, and what can be shipped with it?
Media Mail® is one of the least expensive ways to ship, but only specific items qualify as “media.” Learn what those items are and when and how you should ship via media mail.
Which shipping and mailing services are available online?
There are many mailing services online—but most people only need to concern themselves with the Big Three: USPS®, FedEx®, and UPS®. PitneyShip can help you decide which is the right one for your needs for any given shipment.
What is the best way to print shipping labels?
There are many different methods to print shipping labels for home or business use. Some are better for occasional shippers, while others only make sense for those who need to ship multiple parcels every day or week. We’ll help you find the best method for your needs.
Six simple ways to send a package without a printer
No printer? No problem. You can still greet customers with crisp, clean, professional-looking shipping labels. Read up on the best ways for small businesses to send a package without a printer.
Are consumers ‘flattening the curve’ of peak shipping volumes?
In a year when uncertainty abounds, there’s plenty to share this holiday season.
Reconsidering the need for speed
In the aftermath of pandemic-fueled shipping delays and in anticipation of ecommerce’s largest peak ever—we asked consumers, what does “fast” shipping mean anymore?
“It’s always been a hassle, but now…”
Consumers, delivery tracking…and anger management
IDK, maybe being undecided is a choice
They may be unsure who to vote for or how they feel about the pandemic, but undecided voters are certain about these two things.
Curbside pickup is having a moment
So why do 1 in 4 consumers feel like they're being put to work?
Sad returns: the challenge with in-person drop-off
Among pandemic-weary consumers, nearly half find the process annoying.
Print First-Class postage from home
You can print First-Class postage from home and save your small business time and money. Get answers to FAQs and learn how to print First-Class postage and shipping labels online.
How do prepaid return labels work?
Prepaid return labels are great for shippers who want to control expenses and other variables for returned items. With the right tools, it’s easy to print custom return address labels with prepaid postage for your customers.
How to ship a package from home in five easy steps?
Ready to take control of your shipping needs without leaving your house? Learn how to ship parcels and packages from home in five easy steps.
Thermal printer vs laser printer: What's the difference?
Between a thermal and laser printer, which should you choose to print shipping labels? While upfront costs are often similar, typically thermal printers are a better long-term deal.
Save money on postage
Postage savings are just a few clicks away. If you’re a small business that ships a lot, or even a little, you should take advantage of all the available ways to save postage and shipping costs.
What is the cheapest way to ship packages from home in 2023?
If you know the weight and size of your parcels, where you want to ship them and how fast they need to get there, then it’s fairly simple to decide which provider will give you the best deal. We’ll show you how to find to the right solution. SendTech Staff WriterPitney Bowes 11/09/2020 Office
How to send a prepaid shipping label… and why you should
Customers love prepaid shipping labels and including them in your shipping process is easy. Learn why you should use them, how to send them and the ways PitneyShip can help.
How to create and print USPS® shipping labels?
All that you need to create and print USPS shipping labels is a computer, a printer and access to the USPS website or a service like PitneyShip®.
How to create custom shipping labels?
Creating a custom, carrier-approved shipping label is simple, cost effective and makes you look like a pro in the eyes of your customers and other recipients. Plus, you can add extra touches.
How do I buy postage online?
You have many options for purchasing postage online. Whether you want to buy directly from USPS®, print your own stamps, or use streamlined postage for bulk mailing, we can help you find the method that’s right for you.
Can I print stamps online? Print Postage from Your Computer
There are many options for printing postage online. Whether you want to print your own stamps or use streamlined postage for bulk mailing, we can help you find the method that’s right for you.
We're bored-shopping
Consumers may be six feet apart, but 1 in 3 appear to be hovering over the ‘buy’ button
Value wins over values
US consumers prefer ecommerce brands who offer easy order experiences over those who focus on values & beliefs (if given the choice).
All at once: when consumers, culture, and COVID-19 collide
What we’ve discovered—and still have to learn—about the new age of ecommerce order experiences.
Disinfecting delivery
Online shoppers are protecting themselves from germy packages.
Business Sending From Home
With more businesses requiring employees to work from home during increasingly uncertain times, any steps they can take to maintain business continuity and visibility of costs are invaluable.
3 Ways to Gain Control Over Marketing Mail Campaigns
Learn more about the marketing mail planning process to design more successful campaigns.
A trusted shipping partner can help keep unpredictable accessorial fees at bay
As any business manager will tell you, when it comes to balancing budget projections against actual costs, the devil is in the details.
A Crash Course on the USPS® Intelligent Mail® Package Barcode, Part Three: Compliance Concerns
The U.S. Postal Service’s® Intelligent Mail® package barcode (IMpb) benefits businesses in a variety of ways. The first two posts in this series covered which parcels do or don’t require the barcode, and how to apply it correctly. The final piece of the puzzle is compliance.
A Crash Course on the USPS® Intelligent Mail® Package Barcode, Part Two: Applying the Barcode Correctly
Looking for more information about the U.S. Postal Service’s® Intelligent Mail® package barcode (IMpb)? This three-part series will turn you into an IMpb pro.
A Crash Course on the USPS® Intelligent Mail® Package Barcode, Part One: Rules and Exceptions
The Intelligent Mail® package barcode (IMpb) is the U.S. Postal Service’s® bridge between physical packages and digital information, helping to deliver world-class service and tracking. In this three-part series, we’ll cover everything you need to know about IMpb.
Drive First-Class mail ROI with a trusted presort partner
Find out how a presort partner can help drive cost savings and simplify logistics for first-class mailings.
3 small business cost-saving ideas for office supply expenses
Spending smarter can lead to improved productivity, higher efficiency and cost savings. Here are 3 ways to cut costs and money on office supply expenses.
The shipping conundrum for campus mail centers
Campus mail centers must invest in intuitive, digital solutions that expedite parcel processing and send out timely delivery notifications to on-campus recipients.
Customer Experience: A critical factor for achieving success
Customer experience has been an important topic at Graph Expo 2016. At the Xplor event, sponsored by Pitney Bowes, Matt Swain of InfoTrends moderated a panel focused on the importance of delivering exceptional customer service by understanding customer expectations.
Ongoing innovation and learning leads to satisfying client outcomes
Creating great outcomes require sophisticated craftsmanship & innovation. Expertise in tech, APIs, IoT, and advanced analytics are all important parts of the equation.
Pass-Through Postage Pricing: The Secret to Achieving Cost Certainty
Learn how you can improve operational excellence with pass through postage pricing, lowering your mailing costs.
If you want innovation, you have to invest in people
Large companies have the opportunity to harness talent across all geographies, leveraging the diversity of knowledge that exists to power innovation.
Nonprofit Direct Mail Guide: How to send and save like a pro
Direct mail is a wonderful tool for nonprofits because donors like and trust the mail system.
Smarter Receiving: Technology for Inbound Package Management
Shipping and receiving grow increasingly complex with the scale of an operation, but complex doesn’t have to mean complicated. There are intelligent software solutions that track inbound package and asset from arrival to delivery.