UPS SurePost Delivery Changes: What You Need to Know

Big changes are coming to UPS SurePost, and if you’ve heard the rumors, we’re here to set the record straight.
SendTech Staff Pitney Bowes
03/17/2025 Office

What’s Changing with UPS SurePost?

UPS SurePost was a hybrid service where UPS handled the bulk of the shipment, but the USPS managed the last-mile delivery. This partnership is now ending. That means:

  • USPS will no longer handle last-mile delivery. UPS will now complete deliveries, potentially speeding up transit times.
  • No more PO Box, APO, or FPO deliveries. Since USPS is out of the equation, these addresses are no longer serviceable under SurePost.
  • Pricing is increasing. The average price hike is around 9.9%.

What Are Your Options?

If you need to ship to PO boxes or APO/FPO addresses, consider alternatives like USPS Ground Advantage or other ground services that support these destinations.

The Importance of Negotiating Carrier Rates

Many businesses don’t realize they can negotiate shipping rates. If you’re still paying retail rates, you might be missing out on significant savings. Pitney Bowes partners with UPS and FedEx to offer discounts up to 83% off retail rates, with no volume requirements or account setup needed.

Multicarrier Solutions: Maximizing Savings

Using a multicarrier shipping platform can help businesses:

  • Compare rates across different carriers.
  • Take advantage of pre-negotiated discounts without separate contracts.
  • Automate business rules to optimize cost savings while maintaining carrier commitments.

Last year alone, Pitney Bowes systems generated over $1 billion in carrier labels, giving businesses access to significant shipping discounts. If you're looking for ways to cut costs and improve efficiency, now is the time to explore multicarrier solutions.

Need help navigating these changes? Contact us to learn how to optimize your shipping strategy and save more on every package.