SendPro® MailCenter Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Network & Connectivity
Find the answers to frequently asked questions about networking and connectivity for the SendPro MailCenter 1000, 2000, and 3000.
The SendPro MailCenter has multiple choices for how to configure your system for connectivity to Pitney Bowes.
If your SendPro MailCenter has connection issues, follow the solutions in order to resolve your issue.
Use these network requirements to prepare your IT and local network environment for connecting your meter to the internet.
Features & Settings
You may need to make the following manual adjustments to your system before you run a job.
Learn how to shut down your SendPro MailCenter system.
Use the Run Mail screen to select your job or review current job settings.
A job is a collection of settings you select and a name that are stored within the system's memory for easy recall.
A job is a collection of settings you select and a name that are stored within the system's memory for easy recall.
A job is a collection of settings you select and a name that are stored within the system's memory for easy recall. Follow the steps below to create a new job from the Run Mail screen.
To clear all changes made while running mail and to return to the default job to its original state, select the Reload job link on the default job tab.
You can change the default job by editing it and then saving the changes, or you can open a different job and save that job as the default job.
Open a job to access the saved settings within that job.
Preview a job to see the settings and an envelope preview.
Select Start over on the Run Mail screen to close all open jobs, discard all unsaved edits made to saved jobs, discard all unsaved jobs and reload the default job.
If your meter uses accounting, you can create a job to weigh, rate and count mail without printing postage.
If your meter uses accounting, you can create a job to count mail without printing postage. The piece count will be included in accounting reports.
Schedule a specific time every day for your device to check for software updates every day.
Select Updates History to view a list of the updates that have installed on your system.
Follow these steps to set the Energy Star timeout on the SendPro MailCenter 1000, 2000, and 3000.
Follow these steps to change the envelope size.
Change the speed to prevent jamming when feeding mail through the meter.
Specify the number of envelopes or tapes to print to count down and stop the meter after a certain number of pieces have been processed.
Zero the scale if you have an attached scale and it displays a weight greater than zero when there is nothing on the scale.
Follow these steps to select the appropriate weighing method for your job.
Use Seal Only mode to seal envelopes without printing anything on the envelope.
You can change the sealing method for a job while running mail. You can turn the sealer on and off or seal envelopes without printing postage.
You can create a job to seal envelopes without printing anything on the envelope. If your meter uses accounting, a piece count will be included in accounting reports.
If your envelopes are not sealing or not sealing properly on your SendPro MailCenter 3000, perform the recommended maintenance operations here.
If your SendPro MailCenter has an E-Z Seal solution leak, check to ensure that the solution bottle cap is tightly closed and that the cap's valve springs back up when pressed.
If your envelopes are not sealing or not sealing properly on your SendPro MailCenter 1000, perform the recommended maintenance operations here.
If your envelopes are not sealing or not sealing properly on your SendPro MailCenter 2000, perform the recommended maintenance operations here.
Refill the sealant bottle when your E-Z Seal® is running low.
Learn about envelope specifications for your SendPro MailCenter.
Review the specifications of your SendPro MailCenter including the throughput, ink cartridge yield, and other component details.
Get to know your SendPro MailCenter system.
Learn how to add an address to the address book on the SendPro MailCenter.
You can make changes to the current sender's address, add a new sender address, or select a different sender address from the Address Book as you create a shipping label on the SendPro MailCenter.
You can start creating a SendPro MailCenter shipping label within the Address Book.
Follow these steps to edit or delete a shipping labels recipient address.
SendPro MailCenter provides a link to the Canada Post website so you can determine if an address is valid according to Canada Post.
Printing
The Out of Ink warning displays when there is not enough ink left in the cartridge for your mailing system to print, and the system stops printing. In order to resume printing you must replace the ink cartridge.
You can print a date correction if you need to modify the date printed on your envelope.
The Received date and time option allows you to print the current time and date, along with the word Received on incoming mail.
If you turned off spot black printing, once you replace the black ink cartridge during the grace period, reactivate spot black printing from the Run Mail screen.
Learn how to add and remove graphics or ads (also known as inscriptions or logos) on the SendPro MailCenter.
Run a sample mailpiece to make sure your job will run and that all the elements are positioned correctly.
If you do not have the correct postage on a piece of mail, you can add more postage by printing a postage correction directly on the envelope or on a tape.
You can change the text message and return address that prints on the piece of mail. If you want to include a text message or return address, you can add it.
You can advance the date to print a date up to thirty days ahead.
You can print a test pattern to check the print quality without spending any of your postage funds. If the sample has broken or missing lines, you may need to replace the ink cartridge or printheads.
Mailing & Shipping
You can print a Canada Post, Purolator, UPS or FedEx shipping label from the Print Shipping Label button or from within the Address Book
Follow these steps to display and select the classes and services available on your SendPro MailCenter.
Learn how to run mail with different shapes and weights.
You can print a test label for any printer connected to your SendPro MailCenter.
You can create global surcharges, or surcharges that will be applied to each and every transaction processed by your mailing system.
Follow these steps to add, edit or remove a surcharges from the selected job on the Run Mail screen.
Network & Connectivity
Find the answers to frequently asked questions about networking and connectivity for the SendPro MailCenter 1000, 2000, and 3000.
The SendPro MailCenter has multiple choices for how to configure your system for connectivity to Pitney Bowes.
If your SendPro MailCenter has connection issues, follow the solutions in order to resolve your issue.
Use these network requirements to prepare your IT and local network environment for connecting your meter to the internet.
Printing
You can print a date correction if you need to modify the date printed on your envelope.
The Received date and time option allows you to print the current time and date, along with the word Received on incoming mail.
If you turned off spot black printing, once you replace the black ink cartridge during the grace period, reactivate spot black printing from the Run Mail screen.
Learn how to add and remove graphics or ads (also known as inscriptions or logos) on the SendPro MailCenter.
Run a sample mailpiece to make sure your job will run and that all the elements are positioned correctly.
If you do not have the correct postage on a piece of mail, you can add more postage by printing a postage correction directly on the envelope or on a tape.
You can change the text message and return address that prints on the piece of mail. If you want to include a text message or return address, you can add it.
You can advance the date to print a date up to thirty days ahead.
You can print a test pattern to check the print quality without spending any of your postage funds. If the sample has broken or missing lines, you may need to replace the ink cartridge or printheads.
The Out of Ink warning displays when there is not enough ink left in the cartridge for your mailing system to print, and the system stops printing. In order to resume printing you must replace the ink cartridge.
Errors & Troubleshooting
If you experience envelope jams on your SendPro MailCenter 3000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
If your envelopes are not sealing or not sealing properly on your SendPro MailCenter 3000, perform the recommended maintenance operations here.
Hold the power button in for ten seconds, keep the meter off for one minute then reboot it to resolve beeping noises.
Reboot your SendPro MailCenter if you see the message "Loading Job" but the job doesn't run after you press Start.
Ensure the correct label size is correct, disconnect the printer and restart the meter to resolve the No printer detected message.
Check the power light is on and check all the connections if the screen is blank.
Follow these steps to clear a tape jam on the SendPro® MailCenter system.
Follow these steps to clear an envelope jam on your SendPro MailCenter 1000.
Follow these steps to clear an envelope jam on your SendPro MailCenter 2000.
Follow these steps to clear an envelope jam on your SendPro MailCenter 3000.
If your SendPro MailCenter has an E-Z Seal solution leak, check to ensure that the solution bottle cap is tightly closed and that the cap's valve springs back up when pressed.
Learn how to resolve envelopes not feeding on your SendPro MailCenter.
If you experience envelope jams in the W-O-W section of your SendPro MailCenter 2000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
If you experience envelope jams in the W-O-W section of your SendPro MailCenter 3000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
If accounting reports do not print, check the printer is connected to power and the SendPro MailCenter, check the printer is not out of paper, jammed or out of toner.
Return to the Hom screen, check the USB cable is connected or try another USB port to resolve a frozen screen.
If your envelopes are not sealing or not sealing properly on your SendPro MailCenter 1000, perform the recommended maintenance operations here.
If you experience envelope jams on your SendPro MailCenter 1000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
If your envelopes are not sealing or not sealing properly on your SendPro MailCenter 2000, perform the recommended maintenance operations here.
If you experience envelope jams on your SendPro MailCenter 2000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
Please chat with us to resolve error 102.
Maintenance
Ensure you feed envelopes correctly to help prevent feeding problems on the SendPro MailCenter.
If you experience envelope jams on your SendPro MailCenter 3000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
Follow these steps to clear a tape jam on the SendPro® MailCenter system.
Follow these steps to clear an envelope jam on your SendPro MailCenter 1000.
Follow these steps to clear an envelope jam on your SendPro MailCenter 2000.
Follow these steps to clear an envelope jam on your SendPro MailCenter 3000.
Learn how to resolve envelopes not feeding on your SendPro MailCenter.
If you experience envelope jams in the W-O-W section of your SendPro MailCenter 2000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
If you experience envelope jams in the W-O-W section of your SendPro MailCenter 3000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
If you experience envelope jams on your SendPro MailCenter 1000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
If you experience envelope jams on your SendPro MailCenter 2000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
Changing the label roll in the shipping label printer on the SendPro MailCenter 1000, 2000, and 3000
Replace your label roll if your shipping printer label roll is empty.
You can clean the printheads at any time to ensure optimal print quality on your SendPro MailCenter.
Replace the tape when the red stripe appears. You can install a new roll before the meter actually runs out of tape.
Try replacing the printhead to improve print quality.
Visit the Pitney Bowes online shop to order label rolls or printer ink for your SendPro® MailCenter.
Refill the sealant bottle when your E-Z Seal® is running low.
Use Seal Only mode to seal envelopes without printing anything on the envelope.
You can change the sealing method for a job while running mail. You can turn the sealer on and off or seal envelopes without printing postage.
You can create a job to seal envelopes without printing anything on the envelope. If your meter uses accounting, a piece count will be included in accounting reports.
If your envelopes are not sealing or not sealing properly on your SendPro MailCenter 3000, perform the recommended maintenance operations here.
If your SendPro MailCenter has an E-Z Seal solution leak, check to ensure that the solution bottle cap is tightly closed and that the cap's valve springs back up when pressed.
If your envelopes are not sealing or not sealing properly on your SendPro MailCenter 1000, perform the recommended maintenance operations here.
If your envelopes are not sealing or not sealing properly on your SendPro MailCenter 2000, perform the recommended maintenance operations here.
Refilling Postage
Refill your postage funds for printing postage as soon as you receive a message saying your funds are low.
Before refilling your meter, you should check the funds available through your postage account.
Often called your PB Postage account number, your postage account number can be viewed on the Settings screen.
You can view a report showing the last five postage refills.
The funds report gives a summary of the funds used and available in the meter, total pieces run, and piece count.
The refill receipt report provides detailed information on the last postage refill performed on your meter.
The Refill Summary report provides a history of the last 5 refills performed on your meter.
Rate Change
The meter checks for available updates and downloads them when you select the Rates and Updates button in the Mailing tile on the Home screen.
The meter automatically updates postal rates and software.
Reporting, History & Accounting
You can build your accounting structure by creating an account, creating a sub account and creating a sub sub account on the meter.
You can view or edit the account name, code, description, status or password for all of the accounts and account levels on your meter.
If accounting reports do not print, check the printer is connected to power and the SendPro MailCenter, check the printer is not out of paper, jammed or out of toner.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview