SendPro C Auto Support
9H10Find solutions
Top Articles
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
Top Articles
Learn how to set up a Canada Post account in SendPro Online.
To ship parcels with Purolator in in SendPro Online, you must first set up your Purolator account.
Network & Connectivity
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
Learn how to check your network connection on the SendPro C, SendPro+, SendPro C Auto.
Learn how to connect to a hidden Wi-Fi network on the SendPro C, SendPro+, SendPro C Auto.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto device to the internet.
Learn how to set up a Proxy server on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Features & Settings
Learn how to use cost accounts to charge back Trackable Labels postage costs on the SendPro C, SendPro+, SendPro C Auto.
Learn how to manage Trackable Labels email notifications on the SendPro C, SendPro+, SendPro C Auto
Learn how to change the sender address for Trackable Labels on the SendPro C, SendPro+, SendPro C Auto.
Learn how to add a single Trackable Label cost account on the SendPro C, SendPro+, SendPro C Auto.
If you are locked out of your system, you can reset your security PIN.
Learn how to adjust the display on the SendPro C, SendPro+, SendPro Auto.
Learn how to adjust the time zone and location code on the SendPro C, SendPro+, SendPro C Auto.
Learn how to create a new Trackable Labels sender sender address on the SendPro C, SendPro+, SendPro C Auto.
Applies to SendPro C Auto models with PCN 9H10
Learn how to create or disable the security PIN on the SendPro C, SendPro+, SendPro C Auto
Printing
Applies to SendPro C Auto models with PCN 9H10
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
Applies to all SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Learn about the sections of a meter stamp on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
How to print postage on envelopes using the Envelope Printing home screen on the SendPro C Auto.
Learn how to print additional postage on the SendPro C, SendPro+, SendPro C Auto.
Learn how to print a graphic on your envelope with no postage on the SendPro C, SendPro+, SendPro C Auto.
Learn how to print only the date and time on your envelope on the SendPro C, SendPro+, SendPro C Auto.
Printing a test pattern shows you if the printhead is functioning properly or whether you have enough ink in the cartridge.
Learn how to print a Canada Post return shipping label on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Mailing & Shipping
Applies to SendPro C Auto models with PCN 9H10
Applies to all SendPro C, SendPro+ (8H10), SendPro C Auto (9H10)
Learn how to compare rates for classes and services for Envelope Printing on SendPro C, SendPro+, SendPro C Auto.
Learn how to create a shipping label from the address book on the SendPro C, SendPro+, SendPro C Auto.
Learn how to print a Canada Post return shipping label on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Learn how to send a Lettermail envelope on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Learn how to set up default printing options for shipping labels on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Learn how to sign in and out of Create Shipping Labels on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Learn how to set up your UPS account on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Network & Connectivity
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
Learn how to check your network connection on the SendPro C, SendPro+, SendPro C Auto.
Learn how to connect to a hidden Wi-Fi network on the SendPro C, SendPro+, SendPro C Auto.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C Lite, SendPro C, SendPro+, SendPro C Auto device to the internet.
Learn how to set up a Proxy server on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Printing
Applies to SendPro C Auto models with PCN 9H10
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
Applies to all SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Learn about the sections of a meter stamp on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
How to print postage on envelopes using the Envelope Printing home screen on the SendPro C Auto.
Learn how to print additional postage on the SendPro C, SendPro+, SendPro C Auto.
Learn how to print a graphic on your envelope with no postage on the SendPro C, SendPro+, SendPro C Auto.
Learn how to print only the date and time on your envelope on the SendPro C, SendPro+, SendPro C Auto.
Printing a test pattern shows you if the printhead is functioning properly or whether you have enough ink in the cartridge.
Learn how to print a Canada Post return shipping label on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Errors & Troubleshooting
A flashing power light is often caused by holding the power button down for longer than five seconds.
If you see the message "Sync your data," it may mean that your system has been offline and has not uploaded your envelope printing transactions recently. It could also mean that you are experiencing connection issues.
Remove the stuck tape from the device if Tape Transport error appears.
Add more tape strips if the message Out of Tape Strips appears.
Restart your Device if it is frozen on the clock screen.
Restarting your device then checking for a software update often resolves this error.
Reboot the device if the "Shared services has stopped working" message appears.
The red light on the w1110 (1E27, 1E35, 1E40, 1E41, 1E45, 1E47) label printer is on and it will not print.
Rebooting your device often resolves error 3F1F.
Perform a balance inquiry, restart your device and check for software updates to resolve error VR01 or VR04.
Maintenance
Applies to SendPro C Auto models with PCN 9H10
Applies to SendPro C, SendPro+ models with PCN 8H10
Remove the stuck tape from the device if Tape Transport error appears.
Use the feeder to automatically print a stack of mail.
If you clean the print nozzles and you still get a bad test print pattern, try cleaning the printhead.
Applies to SendPro C Auto models with PCN 9H10
Applies to SendPro C Auto models with PCN 9H10
Refilling Postage
Resolve the issue with your account to clear error code 11 or 0011 on the mailstation, mailstation2, DM100i, DM125, DM300C, DM400C, DM475, DM Infinity, SendPro C Lite, SendPro C, SendPro+ (8H10), SendPro C Auto (9H10)
Learn how to upload Envelope Printing transactions on the SendPro C, SendPro+.
Use the Print Refill Receipt app to view receipts of previous postage refills.
Learn how to change the default refill amount for Envelope Printing on the SendPro C, SendPro+, SendPro C Auto.
Learn how to check the postage available for printing envelopes on the SendPro C, SendPro+, SendPro C Auto.
Learn how to check your PitneyWorks® balance in SendPro C, SendPro+, SendPro C Auto.
Learn how to get a Canada Post refund for damaged or incorrectly printed mail in Envelope Printing on the SendPro C, SendPro+, SendPro C Auto.
Refill your postage funds for printing postage as soon as you receive a message that your available funds are low.
Learn how to set the Envelope Printing low funds warning on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
Print a funds report if you need a report showing the total number of mailpieces sent.
Rate Change
Perform updates to ensure that the device uses the latest postal rates and software when you send mail.
Reporting, History & Accounting
Learn how to use cost accounts to charge back Trackable Labels postage costs on the SendPro C, SendPro+, SendPro C Auto.
Learn how to add a single Trackable Label cost account on the SendPro C, SendPro+, SendPro C Auto.
Email an account report to keep a record of how much departments or clients have spent on their postage over specific time periods.
Learn how to export a History Report. The history report will also include activity performed on the device.
Product Orders & Returns
Contact Pitney Bowes to remove funds from your Print on Envelopes account.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview