Poor print quality or not printing on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Issue

Cause

Resolution

• Solution 1: Check the ink cartridge
• Solution 2: Run a test pattern to assess print quality
• Solution 3: Clean the printhead

Solution 1: Check the ink cartridge

1. Make sure you installed a genuine Pitney Bowes ink cartridge.
2. If you need ink, order a genuine Pitney Bowes replacement ink cartridge:
   

Solution 2: Run a test pattern to assess print quality

1. Tap Settings.
   
2. Scroll down to the Envelope Printer Settings section.
3. Tap Envelope Printer Maintenance.
4. Tap Print Test Pattern.
5. When the screen says Print Test Pattern?, feed an envelope or tape sheet into the meter.
6. Compare the printed test pattern to the ones on the screen.
   • If the test pattern looks good, like this sample good print:
     
     1. Tap Done.
     2. Tap Home to return to the Home screen.
   • If the test pattern looks incorrect, with broken lines or smears in the pattern, or if there is no print at all, like this sample bad print, then clean your print nozzle.
     
     1. Tap Clean Print Nozzle.
     2. The device prompts you to print another test pattern after cleaning.

Solution 3: Clean the printhead