Installing PitneyShip Cube on a Mac

These instructions will guide you through a first-time installation of your PitneyShip Cube on a Mac device.

Watch this video or follow the steps below to learn how to install your PitneyShip Cube.

1. Opening the box and unpacking
2. Logging in to your PitneyShip account
3. Connecting your PitneyShip Cube
4. Performing a test print

Opening the box and unpacking

1. Unpack the device and remove the protective scale spacers.
   
2. Feed the label roll into the slot.
   1. Open the label roll cover.
      
   2. Remove the protective sheet and the tape from the label roll.
      
   3. Feed the label roll over the top of the black roller and out through the slot. Do not feed the label roll under the black roller. This will cause the label roll to jam.
      
3. Connect the device to a power source and press the power button. The LED will light up orange and then flash white until your PitneyShip Cube is connected.
   
4. Set up and complete the installation using PitneyShip.

Logging in to your PitneyShip account

If you are a new PitneyShip user, you will need to create an account before logging in to PitneyShip. If you are an existing PitneyShip user, follow the instructions for logging in to PitneyShip.

• Creating a PitneyShip account
• Logging in to your PitneyShip account

Creating a PitneyShip account

1. Go to cube.pitneybowes.com.
2. Click Get Started.
3. Enter your email address, then click Next.
4. The system will recognize you as a new PitneyShip user. Review the 30-day trial, then click Next.
5. Select your PitneyShip plan and click Next.
   • Ecommerce: Select this plan if you run an ecommerce marketplace.
   • Business: Select this plan if you are a business that ships and mails packages.
   • Personal: Select this plan if you ship and mail packages for personal use.
     
6. Fill in your account details.
7. For Ecommerce and Business plans, fill in your legal business name. If you do not have a legal business name, tap the I am the sole proprietor without a legal business name check box. For Personal plans, a legal business name is not required.
   
8. Fill in your business address fields.
9. Click Create Account.
10. Your PitneyShip account creation is complete. Click Next to set up your PitneyShip Cube.

Logging in to your PitneyShip account

1. Go to cube.pitneybowes.com.
2. Click Sign in. You will be redirected to the login screen.
3. Enter your email address and password, and click Sign In.
4. Click on Get Started to begin your PitneyShip Cube installation.

Connecting your PitneyShip Cube

Your PitneyShip Cube can be connected through a wired connection using the provided USB cable or through a wireless connection using Wi-Fi.

• Wired connection (USB)
• Wireless connection (Wi-Fi)

Wired Connection (USB)

1. Connect the USB cable to your printer and your Mac.
   
   
2. Click Download Driver.
3. Once the download is complete, open the DeviceHub_CubevXX.XX.X.exe file. This will launch the guided installation.
4. Click Continue to start the guided installation.
5. Click Install.
6. If prompted, enter your system password and click Install Software. DeviceHub and the PitneyShip Cube driver will be installed.
7. If prompted, enter your system password and click Update Settings.
8. When the installation is complete, click Close.
9. When asked, "How do you want to connect your PitneyShip Cube?" select USB.
   
10. On your computer, select Finder > Applications > System Preferences > Printers and Scanners. Confirm that the installation was successful. Your PitneyShip Cube will be on your printer list as Pitney Bowes Printer and Scale.
11. Once you have confirmed the installation was successful, return to PitneyShip and click Close.
12. On your computer, check the Menu bar at the top of your desktop screen and find the DeviceHub icon. Click Next.
    
13. Select your location from the drop-down menu and click Next.

Wireless Connection (WiFi)

1. Click Download Driver.
2. Once the download is complete, open the DeviceHub_CubevXX.XX.X.exe file. This will launch the guided installation.
3. Click Continue to start the guided installation.
4. Click Install.
5. If prompted, enter your system password and click Install Software. DeviceHub and the PitneyShip Cube driver will be installed.
6. If prompted, enter your system password and click Update Settings.
7. When the installation is complete, click Close. Note: Location Services must be enabled to connect your PitneyShip Cube to a Wi-Fi network. Go to Privacy & Security > Location Services and ensure the DeviceHub toggle is switched to ON.
8. When asked, "How do you want to connect your PitneyShip Cube?" select Wi-Fi.
   
9. Click Yes if your PitneyShip Cube has a slow blinking light. If your PitneyShip Cube has a fast blinking light, or shows a different LED color, click No.
10. Select your Wi-Fi network and click Next. If you do not see a list of Wi-Fi networks, click Refresh list and select your Wi-Fi network. Note: Your PitneyShip Cube must be connected to the same network as your Mac.
11. Enter your Wi-Fi password and click Next.
12. Go to Finder > Applications > System Preferences > Printers and Scanners.
13. Click the + icon.
14. Select Bixolon Printer and Scale.
15. Under the Use drop-down menu, select PitneyBowes Printer and Scale and click OK.
16. Click Add.
17. Confirm that the Bixolon Printer and Scale is showing in your Printer list.
18. Return to PitneyShip and click Close.
19. On your computer, check the Menu bar at the top of your desktop screen and find the DeviceHub icon. Click Next.
    
20. Select your location from the drop-down menu and click Next.

Performing a test print

1. Click Print to perform a test print.
2. Tap No if the test print was unsuccessful. Then, tap Print Again. If the second test print was unsuccessful, please chat with us for further assistance.
3. Tap Yes if your test print was successful.
4. Tap Get Started. PitneyShip will now set up your experience. This could take a few minutes to complete.

Your PitneyShip Cube setup is now complete.

Related topics

• Creating a domestic shipping label PitneyShip
• Refilling postage in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise
• Installing PitneyShip Cube on a mobile device using the PitneyShip mobile app
• Installing PitneyShip Cube on a Windows PC