Delivering packages with a PitneyTrack mobile app Tracking Assistant

You can use a PitneyTrack mobile appTracking Assistant to deliver packages.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

1. Sign in to the PitneyTrack mobile app.
2. If prompted, select your Location.
3. Tap Deliver.
4. Use one of the following methods to enter the tracking number:
   • Tap the scan icon and align the box over the barcode. The barcode is scanned automatically.
   • Tap in the field and type the tracking number.
   • Tap the + next to the Tracking Number field to generate a tracking number.
   To add additional packages for the same recipient, tap Scan More, then repeat.
5. Tap Given To and select the person the package was given to. To add a new person:
   1. Enter the first and last name separated by a space.
   2. Tap the Add icon or Add New.
   3. Add as Recipient will already be selected. If you want to add the person as a sender instead, select Add as Sender.
   4. Complete the remaining fields.
   5. Tap Submit.
6. Tap Recipient and select the recipient. If the recipient is not in the system, add them:
   1. Enter the first and last name separated by a space.
   2. Tap the Add icon or Add New.
   3. Add as Recipient will already be selected. If you want to add the person as a sender instead, select Add as Sender.
   4. Complete the remaining fields.
   5. Tap Submit.
7. The Status field defaults to Delivered. Select the drop-down arrow to change if needed.
8. If needed, tap the Location field to change the location.
   • If Use 'Given To' person's location as the package location is checked (under Settings > Delivery), the package location will be set to the Given To person's location. If it is not checked, the package location will be set to the user's location.
9. If the package arrived damaged, select Arrived Damaged.
   Note: If you scan more than one package for the same recipient, the Arrived Damaged option will not be visible.
10. (Optional) Enter any additional comments in the Comments field.
11. If custom fields have been created, complete them as instructed by your administrator.
12. To add photos:
    1. Tap Attach in the upper right.
    2. Select the option for how you want to add the photo.
    3.  If you select Take Photo, aim the camera at the package, then tap the camera icon to capture the image.
       • To add more photos (limit 5), aim the camera and tap the camera icon again.
       • To delete a photo, tap it, press and hold to select it, tap the trash can icon.
    4. Once all photos have been taken, tap Done.
13. To capture a signature, tap Get Delivery Proof and have the recipient sign in the box.
14. Select Save to save the package and move to the next package.