Receiving a package for a locker in PitneyTrack Inbound

When you receive a package that needs to be put into a locker for pickup, you can use the Receive feature to "Receive", or log, the package into the system and reserve a locker for it.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

1. On the Receive Packages tab, select Receive, or from the Receiving menu at the top, select Package under Receive.
2. Scan the carrier barcode, enter the tracking number manually, or click + to generate a unique tracking number. All available package information is automatically filled in.
3. Based on the barcode scanned, the Recipient field may be filled in. If not, select the Recipient field and start typing the name, then select the recipient from the list. If the recipient is not in the list, select the + to add them to your contacts.
4. The Carrier should be filled in automatically. If not, select the Carrier field and select the carrier.
5. Based on the barcode scanned, the Sender may be filled in. If not, select the Sender field and start typing the name, then select the sender from the list. If the sender is not in the list, select the + to add them to your contacts.
6. The Status field defaults to Received. Select the drop-down arrow to change if needed.
7. Select the Package Location field and select the location. As you select each level - Site, Building, Floor, and Mailstop - the next level appears automatically.
   
8. Check the Reserve Locker box. If Reserve Locker is disabled when receiving multiple packages, click back in the Tracking Number field.
   • If the recipient already has a reserved locker, you are prompted to either add the new package to the existing locker or select a new locker.
     
9. Click in the Locker Banks field and select the desired locker banks, then click outside of the field to close the menu.
10. To search for an accessible locker, select the Accessible box.
11. Select the desired Locker Size. An available locker of that size is reserved. If no lockers of a particular size are available, that size will be disabled.
12. To receive more than one package for the same recipient, repeat step 2. When receiving multiple packages, the Recipient, Status, and Location fields all become disabled because these fields must be the same for all packages. To edit those fields, click back in the Tracking Number field.
    Note: The Multiple Receive setting must be set to ON in order to receive more than one package for the same recipient.
13. (Optional) Select + under Photo to upload images.
14. If the package arrived damaged, select Arrived Damaged.
    Note: If you scan more than one package for the same recipient, the Arrived Damaged option will not be visible.
15. (Optional) Enter any additional comments in the Comments field.
16. Select Save or Save & Print.