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Missing email when registering or resetting a password for Your Account

Learn how to resolve the issue when the email to complete registration or a password reset for Your Account did not arrive.

Issue

You did not receive the email to complete your registration or a password reset for Your Account.

Resolution

Solution 1: Confirm the email was not received

Check your junk or spam folder and perform a search for the email address [email protected]. The email can take up to 30 minutes to be received.

Solution 2: Confirm Pitney Bowes is added to your safe sender's email list.

Ensure the email address [email protected] is added to your address book and resend the email. Companies with high network security may need to add the email address [email protected] to their approved recipient list.

If you need further assistance, please chat with us. 

UPDATED: April 28, 2025