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"java.lang.IllegalStateException" message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Reset your password for PitneyShip if the message "java.lang.IllegalStateException" appears.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (8H00), SendPro® C Auto (9H00)

Issue

The message "java.lang.IllegalStateException" appears on the device.

Cause

Invalid password.

Resolution

Reset your password for PitneyShip.

See Changing or resetting your password for PitneyShip, PitneyShip Pro, PitneyShip Enterprise, PitneyTrack, PitneyAnalytics, the Locker Management Module, and the SendPro Tablet.

UPDATED: December 08, 2025