Postage balance not showing on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Resolve postage balance not showing in PitneyShip but not on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (8H00, 9H00)

Issue

The postage balance is $0 in Create Shipping Labels, but PitneyShip shows a balance.

Cause

An internal error can cause this problem.

Resolution

Please chat with us to resolve this issue.

UPDATED: July 08, 2024