Digital mailroom solutions to send, receive and track mail
WHY MODERNIZE
Mail has changed. Your mailroom should too.
in savings each year
Costal Carolina University
packages processed each month
Wake Forest University
secure package pick-up
University of Hartford
Everything your mailroom needs to run smarter
A closer look at our mailroom solutions
Upload your file and Pitney Bowes Mailstream On Demand print and mail service prints, inserts, presorts and mails it for you, with lower postage and full tracking.
- No equipment: eliminate or supplement in-house mailing.
- Scale for peaks: handle billing cycles and seasonal spikes.
- Print or digital: deliver by mail or email.
PitneyTrack logs packages and mail on arrival, captures recipient details and signatures, and keeps everyone informed until delivery — across one site or many.
Prefer to keep mail production in your own mailroom? Automate document assembly with Relay mail piece integrity software, cleanse addresses and presort with ConnectRight Mailer, and track every piece through delivery with TrackMyMail.
Manual mail processes cost more than you think.
Frequently asked questions
What is digital mailroom software?
Digital mailroom software automates the work of sending, receiving and tracking mail and packages. It can validate addresses and presort mail for postage discounts, control document assembly on folder inserters, log inbound packages with a barcode scan and track mail through USPS delivery, replacing manual logs and spreadsheets with real-time visibility.
Can I track both outbound mail and inbound packages?
Yes. TrackMyMail gives you 24/7 visibility to USPS tracking data for outbound mail, including undeliverable mail and address updates. PitneyTrack records a chain of custody for inbound packages, capturing carrier, tracking number, sender and recipient with a single barcode scan, from arrival to confirmed pickup.
When should I outsource printing and mailing instead of doing it in-house?
Consider outsourcing when volumes spike seasonally, when equipment is aging or staff are stretched thin, or when you need tracking and compliance support for critical communications like bills, statements, EOBs and regulatory notices. Mailstream On Demand can replace your in-house operation entirely, supplement it during peak periods, or provide you a business continuity option for your print and mail operation.
What file formats can I send to Mailstream On Demand?
Mailstream On Demand works with the print stream or data file, like PDF or PCL, that your existing host software already produces, so you don’t need to change your systems or install new equipment. Our team confirms your file setup during onboarding.
How does presort software reduce postage costs?
The USPS offers lower rates for mail that is sorted by ZIP code and delivery route and carries a valid Intelligent Mail® barcode, because it takes less work to process. ConnectRight Mailer validates and standardizes addresses, applies NCOALink® move updates, presorts your list for the lowest eligible rates and generates the required USPS postage statements and tray labels.
Does Relay mail piece integrity software work with my existing folder inserters?
Relay mail piece integrity software is designed for Pitney Bowes Relay folder inserters, using barcodes to control and verify document assembly so every envelope contains the right pages. If you run inserters from another manufacturer, talk to a mailroom expert about your options.
How long does implementation take?
It depends on the solution, your mail volumes and your existing systems. Cloud-based tools like PitneyTrack and TrackMyMail require no new mailroom equipment, and Mailstream On Demand needs no equipment at all. Your Pitney Bowes team will review your workflow and recommend a deployment plan.
How can I reduce returned and undeliverable mail?
Most returned mail starts with an outdated or incorrect address, so the best fix is to clean your list before you mail. ConnectRight Mailer validates and standardizes addresses and applies NCOALink move updates, so mail goes to where people are now. After mailing, TrackMyMail gives you 24/7 visibility to USPS tracking data for outbound mail, including undeliverable mail and address updates, so you can find what didn’t arrive and correct your records for next time. Our Mailstream On Demand digital print and mail service includes address validation, move updates, and tracking as part of the service.