Faster payments, lower costs, and greater focus on care

Pitney Bowes Mailstream On Demand™ service provides unexpected and welcome benefits.

By leveraging Pitney Bowes’ Mailstream On Demand, Centerstone transformed a manual, resource-heavy billing process into an automated, scalable solution. The platform not only drove a 2–3x increase in payment collections, but also reduced operational overhead—freeing up internal resources to focus on core patient services.

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84K

services provided to individuals
and families across Illinois, Indiana,
Kentucky, and Tennessee

35% +

growth over the next 3 years

the amount of payments
received from customers

“We probably have doubled, or at least increased by a third, the amount of money coming in from the statements through Pitney Bowes than when we did it in-house,”

Geri Miedreich Revenue Cycle and Patient Accounts Director Centerstone

Pitney Bowes helped Centerstone's billing process by generating and delivering customer statements through a secure, cloud-based platform.

2–3x increase in customer payment collections

Automating the billing process with Mailstream On Demand led to a dramatic improvement in payment turnaround. By making statements easier to understand and payments easier to complete, Centerstone saw collections double—and in some cases triple—compared to their previous manual approach.

Reduced manual effort and mailing prep time

Staff no longer spend hours printing, folding, stuffing, and sorting patient statements. Mailstream On Demand eliminated these repetitive tasks, freeing up valuable time and reducing the risk of errors associated with manual processing.

Lower spend on paper, postage, and equipment

With fewer in-house printing and mailing needs, Centerstone significantly cut costs on physical materials like paper, ink, envelopes, and postage. They also reduced their reliance on high-maintenance mailing equipment and copiers.

Reallocated staff time to more impactful, client-focused work

By offloading time-consuming mailing tasks, internal teams could shift their focus to higher-value activities—such as patient engagement, service improvement, and administrative support—ultimately enhancing the overall client experience.

Testimonials

“I was losing productivity when the office came to a standstill to get the statements to the patients. I’m thrilled because my staff now has more time to do their own jobs instead of being mailmen.”

Geri Miedreich,
Revenue Cycle & Patient Accounts Director,
Centerstone

“Pitney Bowes is able to give us the opportunity to be professional. What we were doing in-house never looked as good."

Helen Nowak,
Contract Coordinator,
Centerstone

“Everybody is very pleased with Pitney Bowes, and if I had to do this all over again tomorrow, in a blink of an eye, I wouldn’t have to think about it. I would just say ‘absolutely’.”

Helen Nowak,
Contract Coordinator,
Centerstone

Unlock greater efficiency with Mailstream On Demand

Don’t let manual processes slow you down. Find out how Mailstream On Demand can enhance your operations and improve client experience.

Learn more about the solution