Requesting a refund of a credit balance

Sign in to Your Account and create a case to request a refund for an account. Refund requests can only be processed for accounts that hold a credit balance.

1. Sign in to the Pitney Bowes Your Account online portal.

2. Select the Support & Cases menu and click Create a New Case.
3. Select Financial Support>Payment>then your account type.
4. Select the radio button I have a credit on my invoice.
5. Enter any relevant information to your case in the details about your case box.
6. Click Submit.

To help us resolve your case more efficiently please provide your bank account details including bank name, sort code, and account number when submitting your case.

Related topics

• Viewing your account balance online