"Username wasn't recognized" message appears when signing into your account

Learn how to resolve the error "Username wasn't recognized" when signing in to Your Account.

Issue

The error message "Username wasn't recognized" appears when signing in to your account.

Cause

The email address you are using to sign in is not registered or was inactivated.

Resolution

Confirm the email you entered is correct. If the email is incorrect fix any errors and try to sign in. If the email is correct select the Sign up now link to create a new online profile.

UPDATED: 16 October 2024