"Please enter a valid serial or meter number" message appears when registering for Your Account

Learn how to resolve the message "Please enter a valid serial or meter number" when registering for Your Account.

Issue

The message "Please Enter a valid Serial Number" appears when registering for Your Account.

The serial number you are using to register is not recognised.

Confirm the country flag in the top right corner is the same location as the account address.
Verify the serial number is correct.

If you need further assistance, please chat with us.

UPDATED: 30 October 2024