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Frozen screen on the Connect+ Series, SendPro P

Learn how to resolve a frozen screen on the Connect+ Series, SendPro P.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The touchscreen does not respond.

Cause

The touchscreen does not connect or malfunctions.

Resolution

Solution 1: Return to the Home screen

Press the Home button. The task you perform may not be responding, but the meter may still be working.

Solution 2: Check the USB cable

  1. Locate the USB cable coming from the base of the monitor stand.
  2. Make sure the USB cable is securely plugged into the USB port on the back of the meter.

    Connect+ SendPro P back panel USB ports

If this does not work, go to Solution 3.

Solution 3: Try another USB port

  1. Plug the USB cable into another available port if one is available.

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UPDATED: 19 June 2024