Reserving a locker for a return using the Locker Management Module

As mailroom administrator or locker operator, you can reserve a locker for a package return. One Time PIN must be enabled in the kiosk settings.

The work flow is similar to reserving a locker for delivery, but includes both drop off and pick up recipients.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

1. Select Lockers > Reserve Locker.
   
2. Select Return.
   
3. Enter the Package Details.
   
   1. In the Drop Offsection, select the Package Type, either Personal or Department.
   2. Select the Recipient or Department.
      • If the Package Type is Personal, enter the Recipient's information. The recipient must already exist in the system's contact list. As you enter the first 3 letters of the recipient's name, the system will show a list of names and addresses that begin with those letters. Select the recipient from the list.
      • If the Package Type is Department, select a Department from the list.
   3. In the Pick Up section, select the Package Type, either Personal or Department.
   4. Select the Recipient or Department.
      • If the Package Type is Personal, enter the Recipient's information. The recipient must already exist in the system's contact list. As you enter the first 3 letters of the recipient's name, the system will show a list of names and addresses that begin with those letters. Select the recipient from the list.
      • If the Package Type is Department, select a Department from the list.
4. Enter the Locker Details.
   
   1. Select the location from the Location menu.
   2. the locker bank from the Locker Bank menu. Note that only locker banks assigned to you will be displayed.
   3. If the recipient requires a wheelchair-accessible locker (15" to 48" from the floor), select Requires Accessible Locker.
   4. From the Locker Size menu, select either small, medium or large.
5. Select Reserve.

Drop Off recipients will receive an email notifying them to bring their item to the locker bank.

Related topics

• Configuring locker kiosks - general settings