Setting up proof of delivery options in PitneyTrack Inbound

You can select whether signatures, photos, or ID card scans are required, optional, or not collected (off) for desktop deliveries and mobile deliveries.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

1. Select Settings > Delivery.
2. If necessary, select your Site.
3. In the Proof of Delivery section, select whether signatures, photos, or ID card scans are required (must be collected in order to deliver a package), optional (may be collected or skipped), or off (the option to collect is not available).
   • On the Web Browser tab, choose whether you want to collect signatures, photos, or ID card scans for deliveries that are made using the desktop software. On the desktop, collecting signatures requires a signature pad and collecting photos requires a webcam.
     
   • On the Mobile App tab, choose whether you want to collect signatures, photos, or ID card scans for deliveries made using the mobile app. On mobile, collecting signatures does not require anything and collecting photos requires permission for the app to use the device's camera.
     
     Note: Only 2 options may be selected. In order to use the ID Card Scan options, "Make Personnel ID optional (by default it is mandatory) for internal deliveries" must be unchecked on the Manage Contacts screen.
4. Select the Update Settings button at the top to save your changes.