The weight is incorrect or does not change on the SendPro Mailstation

Issue

When you place a letter on the scale, the weight displayed does not change or is obviously incorrect.

Cause

Internal error

Resolution

Try these solutions in order:

• Solution 1: Zero the scale
• Solution 2: Connect the scale to a different USB port
• Solution 3: Restart the device
• Solution 4: Hard-reboot the device

Solution 1: Zero the scale

1. Remove any items from the scale.
2. Tap Weight.
3. Tap Zero Scale.
4. Tap the back arrow.
5. Weigh the mail piece again.

Solution 2: Connect the scale to a different USB port

Try connecting the scale to a different USB port.

Solution 3: Restart the device

1. Disconnect the USB scale.
2. Hold the power button until the screen displays Shutting Down.
3. Once the device is off, wait 5 seconds.
4. Tap the power button.

Solution 4: Hard-reboot the device

1. Disconnect the power cord from the back of the machine.
2. Wait ten seconds.
3. Plug the cord back in firmly.
4. Tap the power button.