"Restart Device. (null : 0x0)" message on the SendPro Mailstation

Issue

The device displays the message "Restart Device. We're having an issue with your printer. Unplug your device."

Resolution

To troubleshoot issues with a Restart Device message, follow the steps in Solution 1. If Solution 1 does not resolve the issue try Solution 2.

• Solution 1: Restart the device
• Solution 2: Check the physical connection

Solution 1: Restart the device

1. Disconnect the USB scale.
2. Hold the power button until the screen displays Shutting Down.
3. Once the device is off, wait 5 seconds.
4. Tap the power button.

Solution 2: Check the physical connection

1. Disconnect the power cord from the back of the machine.
2. Wait ten seconds.
3. Plug the cord back in firmly.
4. Tap the power button.